Systems Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Enhance and support the internal IT systems at OpenSesame

• Address escalated IT support tickets within designated service timelines

• Oversee core IT tools, including user administration, permissions, integrations, and automation

• Review and sustain cloud environments and SaaS platforms

• Uphold enterprise data security, internet security practices, documentation, and established policies

• Engage in internal security compliance audits and address audit requests

• Evaluate account provisioning and deprovisioning workflows and suggest improvements

• Identify, assess, and implement automation for manual workflows

• Enhance the reliability, security, and maintainability of internal AI workflows

• Provide cross-training for Help Desk Support personnel on internal systems and applications

• Manage systems projects and process enhancements with minimal supervision

• Collaborate across departments with the Information Systems team and IT leadership

⛳️ Requirements

• Demonstrable examples showcasing the ability to fulfill the role, construct systems, drive alignment, and create significant impact

• Proactive, hands-on mindset with a sense of ownership in a dynamic environment

• Experience in managing internal IT systems, integrations, permissions, and automation

• Familiarity with cloud environments and SaaS platforms

• Proven experience in resolving escalated IT support tickets

• Proficient in Jamf, Google Workspace, and Okta

• Understanding of endpoint management and user access controls

• Knowledge of enterprise data security and internet security practices

• Experience with IT tools such as Okta, Apple MacBook, Google Workspace, Jira, Confluence, Zoom, Microsoft Intune, Jamf, password managers, and Zscaler

• Capability to work remotely from any location within the United States

• Willingness to travel up to 15 days annually

🏝️ Benefits

• Comprehensive medical coverage

• Dental coverage

• Vision coverage

• Flexible PTO

• 401(k) matching

• Incentive stock options

• Volunteer time off

• Employee Resource Groups

• Generous professional development program

• Dedicated annual time off for learning and growth

• Remote-first work arrangement

• Mandatory all-company meetings several times a year

• Required team travel as necessary