ERP System Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Create, modify, and deactivate user accounts across all company platforms.

• Conduct menu maintenance and uphold menu structure across different companies.

• Manage security groups, field/method-level security, and role-based access permissions.

• Oversee user licenses and access assignments.

• Act as the primary point of contact for end-user inquiries; triage, troubleshoot, and resolve daily issues.

• Diagnose Epicor issues, conduct root cause analysis, and implement scalable solutions that enhance operational efficiency.

• Refer complex development issues to the application development team.

• Implement customizations, BPMs, BAQs, dashboards, and Application Studio layers across DEV, PILOT, and PROD environments.

• Manage solution promotion and version control utilizing Solution Workbench.

• Administer the ERP ticketing system; log, prioritize, track, and report requests.

• Coordinate and assist in project management for new module rollouts and implementations.

• Ensure the maintenance of the Epicor application environment and database uptime, including SQL Server, Task Agent, SSRS, application servers, and environments.

• Collaborate with hosting or managed services partners for infrastructure, patching, upgrades, and environment refreshes.

• Monitor system health, performance, and scheduled processes.

• Support SQL Server database maintenance, including indexes and transaction logs.

• Maintain Epicor functionalities and external database integrations.

• Guarantee successful nightly backups and weekly verification.

• Develop and maintain documentation for configurations, security roles, deployments, and standard operating procedures.

• Create end-user training materials and support adoption and standardization across various sites.

• Identify and promote continuous improvement opportunities in ERP processes and the business use of Epicor.

• Manage other responsibilities, initiatives, and ad-hoc projects as necessary.

• Collaborate with IT support, infrastructure, application development, ERP, database administration, and end-user teams.

• Interface with Epicor/EpicCare and third-party add-on vendors.

⛳️ Requirements

• Associate’s degree in Information Systems, Computer Science, or a related technical field, or a combination of education and practical ERP/BI administration experience (3+ years).

• Must be a U.S. Person as defined under ITAR (22 CFR 120.62).

• A minimum of 4 years of hands-on Epicor ERP administration experience (E10/Kinetic strongly preferred) is required.

• Proven experience managing data loads for new Epicor implementations using the Data Management Tool (DMT) is required.

• Demonstrated experience with user security, menu maintenance, and multi-company administration is required.

• Experience in a manufacturing/engineer-to-order or configure-to-order environment is required.

• Proficiency in reading, troubleshooting, and deploying BAQs, UBAQs, BPMs, dashboards, Application Studio customizations, SSRS reports, DMT solutions, and Power BI is required.

• A working understanding of ITAR and CMMC 2.0 compliance in an ERP context is required.

• Familiarity with BAQs, including the capability to read, troubleshoot, and deploy, is required.

• Knowledge of Epicor customizations and Application Studio is required.

• Strong SQL and REST API integration skills are essential.

• Excellent troubleshooting, end-user support, and written and verbal communication skills are necessary.

• Ability to multitask in a fast-paced environment and work independently.

• Experience with Apache Airflow or similar tools, scripting and automation with Python or PowerShell, Git-based version control, ERP automation, project management, and PDCA is preferred or considered a plus.

🏝️ Benefits

• Competitive salary package.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and growth.

• Flexible work arrangements.