System Drives Field Service Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist ABB's expanding systems drives division catering to the Pulp & Paper, Metals & Mining, and Cement sectors.

• Oversee the installation of new equipment at customer locations in accordance with manufacturer guidelines.

• Analyze maintenance manuals, schematics, and software tools.

• Repair equipment utilizing knowledge of electronics, testing instruments, computers, and hand tools.

• Guide team members in servicing and repairing ABB equipment.

• Educate customers on electrical theory and the operation of ABB Drives.

• Direct commissioning projects for drive systems.

• Collaborate with engineering personnel to address unusual system operation and maintenance issues.

• Provide management with insights on customer satisfaction, product performance, and recommendations for product enhancements.

• Acquire and utilize ABB tools such as Drive Composer, Drive Windows, Control Builder, SAP, Concur, Outlook, and Citi-Bank Travel.

• Travel up to 80% to meet service needs of customers across the USA.

⛳️ Requirements

• High School Diploma or GED with 7 years of technical work experience, OR an Associate's Degree with 5 years of technical work experience, OR a Bachelor's Degree with 2 years of technical work experience.

• In the absence of a bachelor's degree, the employer will accept 5 years of relevant experience as specified.

• A minimum of 3 years of experience in field service engineering for AC and DC coordinated drive systems.

• At least 3 years of experience using testing equipment such as oscilloscopes, data loggers, PDMA motor testing, and CMC measurements.

• Familiarity with AC and DC drive systems.

• A unique combination of education and experience in the AC drives field.

• Capability to analyze and assess system hardware and software performance relevant to OEM integrated machines.

• Candidates must possess work authorization allowing them to be employed by ABB in the US.

• Must be prepared to be available 24/7 based on business necessities.

• Up to 80% travel is mandatory.

• Proficient in writing detailed technical field service reports.

• Competent in troubleshooting, testing, repairing, and servicing technical equipment.

• Ability to adhere to ABB and customer safety protocols and complete required safety training promptly.

• Experience with ABB 800xA is advantageous.

🏝️ Benefits

• Option to choose between two medical plans: a PPO plan known as the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) referred to as the High Deductible Plan.

• Select from two dental plan options: Core and Core Plus.

• Vision coverage.

• Company-funded life insurance equivalent to 2X base salary.

• Company-funded Accidental Death & Dismemberment (AD&D) insurance at 1X base salary.

• Voluntary life and AD&D insurance – 100% employee-funded up to certain maximums.

• Short Term Disability coverage for up to 26 weeks at no cost to the employee.

• Long Term Disability coverage at 60% of salary, company-funded; option to "buy-up" to 66 2/3% of salary.

• Supplemental benefits available – 100% employee-funded (including accident insurance, hospital indemnity, critical illness, and pet insurance).

• Parental Leave policy offering up to 6 weeks.

• Employee Assistance Program.

• Health Advocate resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption support.

• Employee discount program.

• 401k Savings Plan with Company Contributions.

• Employee Stock Acquisition Plan (ESAP).

• 11 paid holidays.

• Vacation time based on years of service for hourly and non-exempt employees.

• Access to tools and opportunities to enhance skills, shape career paths, and embrace challenges.