Field Service Engineer

This is a fully remote position, open to applicants in Michigan, +1 more state.

📋 Description

• Carry out field installations and initiate start-ups.

• Perform preventative maintenance tasks.

• Assess and execute performance tests to ensure products adhere to manufacturing prints and specifications set by application engineering and purchasing requirements.

• Record the performance of installed products.

• Educate and guide product users on proper operation and maintenance procedures.

• Diagnose, repair, and calibrate refrigeration, electronic, and electro-mechanical systems utilizing prints and schematics.

• Restore products to a fully operational state.

• Build, maintain, and enhance positive relationships with customers.

• Organize service calls at client locations.

• Generate service work and articulate the advantages of refrigeration and controller retrofits.

• Set up preventive maintenance agreements.

• Conduct general service tasks.

• Stay informed about warranty, maintenance, and service policies and procedures.

• Keep vehicle logs and maintenance schedules updated.

• Maintain detailed reports of field service and travel expenses.

• Travel weekly to local and regional customer sites.

⛳️ Requirements

• A minimum of 2 years of experience in refrigeration.

• Strong understanding of single-stage refrigeration systems.

• At least 2 years of professional experience or training in commercial/industrial refrigeration or HVAC/R.

• Familiarity with electronics and controls programming.

• Relevant work experience in a service-related role.

• Possession of a valid driver's license.

• Capability to complete a 2–4 week training program at the facility located in Holland, Michigan.

• Willingness and ability to travel both locally and regionally, including overnight stays in hotels four nights per week.

• Knowledge of cascade refrigeration is an advantage.

• Experience or training in cascade refrigeration systems is preferred.

• An EPA Universal Certificate is preferred.

• Experience in the environmental simulation systems industry is favored.

• Ability to meet physical demands, including standing, climbing/balancing, walking, reaching, stooping, kneeling, crouching/crawling, and lifting up to 50 pounds.

• Capability to meet the requirements of a drug-free workplace.

🏝️ Benefits

• 100% of hourly wage compensated for travel time.

• $350 per diem provided weekly for personal expenses; no receipts necessary.

• All travel expenses covered by the company.

• Company vehicle supplied.

• Full-time employment opportunity.