Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as an entry-level member of the support team.

• Foster relationships and offer assistance to field offices, agencies, and financial institutions involved in asset verification programs.

• Provide training to financial institution personnel on web-based applications and related procedures.

• Assess current procedures to identify areas for operational improvements.

• Address phone and email inquiries concerning asset verification programs.

• Log inquiries and resolutions in relevant systems and databases.

• Update and maintain procedural documentation and reports.

• Support adhered service level agreements, including network coverage and response-time objectives for financial institutions.

• Manage financial institution registrations and updates to user accounts.

• Reach out to financial institutions about pending and overdue requests.

• Assist financial institutions in transitioning to automated processing methods.

• Identify, rectify, and report operational errors.

• Carry out additional duties as assigned.

⛳️ Requirements

• High school diploma is mandatory; a college degree is preferred.

• Proficient in Microsoft Excel, Word, and Outlook.

• Capability to obtain SSA Security Clearance as a prerequisite for employment and continuous employment.

• Ability to juggle multiple priorities at once, including customer support, issue resolution, participant outreach, and training activities.

• Strong attention to detail and a dedication to producing high-quality work.

• Exceptional verbal and written communication skills.

• Capacity to perform effectively under pressure and adhere to set deadlines.

• Scheduled availability from 12:30 PM to 9:00 PM Central Time.

• Willingness to occasionally work during company-observed holidays.

🏝️ Benefits

• Comprehensive medical, dental, and vision benefits.

• 401(k) with matching contributions.

• Employee Share Purchase Plan.

• Wellness platform offering incentives.

• Subscription to the Headspace app.

• Employee Assistance and Time-off Programs.

• Short- and Long-Term Disability insurance.

• Life and Accidental Death Insurance.

• Critical Illness insurance.

• Hospital Indemnity coverage.

• Bonding and family care leaves.

• Adoption and surrogacy benefits.

• Health Savings, Health Care, Dependent Care, and Commuter Spending Accounts.

• Annual Paid Time Off.

• Up to two days of paid leave for participation in Employee Resource Groups and volunteering with a charity of choice.