Support, Operations & Accounting Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Serve as a subject matter and platform authority for clients and their accountants.

• Act as the intermediary among business proprietors, internal accountants, and accounting firms.

• Comprehend the challenges users face in their daily tasks.

• Investigate inquiries and deliver appropriate responses or solutions.

• Elevate issues to technical teams when required.

• Assist both in-house and firm-based accountants in importing their data into Pennylane to streamline migration.

• Complete the Pennylane Academy training and continuously enhance your understanding of the product and its processes.

• Receive and assess accounting-related inquiries.

• Monitor requests until the complete resolution of support tickets.

• Create and revise customer support documentation.

• Share accounting expertise and practical experience with team members.

• Convey well-founded customer feedback to the Product teams.

• Identify opportunities for enhancement and spearhead projects.

⛳️ Requirements

• Accounting qualification or degree (BTS CGO, DCG, BTS Assistant Manager for Small and Medium-Sized Businesses, Master’s in Accounting, Control and Auditing, or Bachelor’s in Administration and Accounting Management).

• Minimum of 3 years of experience in an accounting firm, ideally covering at least three tax-year-end periods.

• Direct experience collaborating with business owners is advantageous.

• Interest in cutting-edge work tools and new technologies.

• Self-driven, with the capability to independently solve problems and devise solutions.

• Familiarity with Pennylane is a plus.

• Professional proficiency in English.

• Excellent written communication skills and the ability to articulate concepts clearly.

• Ability to comprehend and respond to customer needs, deliver outstanding service, and sustain strong relationships.

• Capability to work autonomously and as part of a team.

• Adaptability to rapid changes in the platform.

• Enthusiasm for learning and staying updated with product advancements.

• Must not require visa sponsorship; recruitment is limited to Europe.

• Comfortable using ticketing and documentation tools (Intercom, Zendesk, Notion).

🏝️ Benefits

• One of the top health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• An additional 6 to 12 RTT days on top of 25 days of paid annual leave.

• The chance to enhance your English with Busuu.

• A monthly allowance to support remote work or coworking space use.

• A BSPCE equity package.

• Access to 8,000 gyms across France and over 300 wellness activities through Gymlib.

• A Mac.

• Tech Days every three months to engage remote employees.

• An annual company retreat.