Support, Operations & Accounting Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Serve as a business and platform authority for users of Pennylane.

• Act as the intermediary between business executives, internal accountants, and accounting firms.

• Comprehend the challenges users face in their daily operations.

• Explore inquiries and offer solutions or answers.

• Refer issues to technical teams when needed.

• Assist corporate and firm accountants in transferring their data into Pennylane to streamline migration.

• Receive and assess accounting-related inquiries.

• Manage tickets until they are fully resolved.

• Address increasingly sophisticated customer inquiries.

• Develop and revise help resources.

• Share your accounting expertise and practical experience with team members.

• Provide product teams with well-organized feedback on customer interactions.

• Spot areas for enhancement and spearhead improvement initiatives.

⛳️ Requirements

• An accounting qualification or degree (BTS CGO, DCG, BTS PME-PMI Management Assistant, Master’s in Accounting, Control and Audit, or Bachelor’s degree in Administrative and Accounting Management).

• A minimum of 3 years of experience in an accounting firm, preferably including at least three tax seasons.

• Direct experience collaborating with business leaders is advantageous.

• A passion for innovative work tools and emerging technologies.

• Self-driven, with the capability to independently resolve issues and discover solutions.

• Familiarity with Pennylane is a plus.

• Professional command of English.

• Strong writing abilities and the capacity to clarify concepts effectively.

• Capability to comprehend and address customer needs while delivering exceptional service.

• Ability to work autonomously as well as collaboratively within a team.

• Adaptability to rapid changes in the platform.

• Eagerness to learn and keep abreast of product advancements.

• Must reside in Europe; Pennylane does not offer visa sponsorship.

• Proficient in using ticketing tools (Intercom, Zendesk) and documentation platforms (Notion).

🏝️ Benefits

• One of the top health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• An additional 6 to 12 days off, on top of 25 days of paid annual leave.

• An opportunity to enhance your English skills with Busuu.

• A monthly allowance to support remote work or use of coworking spaces.

• BSPCE equity grant.

• Access to 8,000 gyms across France and over 300 wellness activities through Gymlib.

• A Mac.

• Team sports and company events, including quarterly Tech Days and an annual off-site.