Support, Operations & Accounting Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Accept, classify, and evaluate user inquiries.

• Comprehend users’ challenges and the surrounding business environment.

• Deliver clear, informative, and customized responses.

• Monitor tickets until complete resolution.

• Refer complex issues to the technical or product teams.

• Maintain a high standard of service quality.

• Assist in-house and accounting-firm accountants in importing their data into Pennylane.

• Grasp the challenges associated with transitioning from another accounting software solution.

• Recognize potential obstacles and facilitate their resolution.

• Contribute to enhancing relevant processes and documentation.

• Create and revise user-facing help resources.

• Identify recurring queries and encourage customer self-service.

• Share accounting expertise with the team.

• Communicate pain points and needs to the product teams.

• Propose enhancements to internal processes and tools.

• Gradually evolve into a product and business expert, capable of spotting areas for improvement and leading projects.

⛳️ Requirements

• Accounting qualification: BTS CGO, DCG, BTS Assistant de gestion PME-PMI, Bachelor’s degree in Administrative and Accounting Management, Master’s degree in Accounting, Control and Audit (CCA), or equivalent credentials.

• Minimum of 3 years of experience in an accounting firm.

• Ideally, experience completing at least three tax-year cycles.

• Direct experience collaborating with business owners is advantageous.

• In-depth knowledge of accounting principles and the everyday realities of accounting firms.

• Enthusiasm for digital tools and emerging technologies.

• Self-driven, curious, and possesses strong problem-solving abilities.

• Excellent written communication and instructional skills.

• Strong customer-service orientation with ease in building client relationships.

• Ability to collaborate within a team and adapt swiftly.

• Willingness to learn and stay updated with product developments.

• Professional proficiency in English (reading, listening, and writing).

• Familiarity with Pennylane is a plus.

• Ability to work in English as required by the role.

🏝️ Benefits

• Alan Blue and Alan Mind health insurance.

• Meal vouchers via Swile.

• 6 to 12 additional RTT days in addition to 25 days of paid annual leave.

• A monthly budget for remote work or coworking space expenses.

• Offices located just a few minutes from Saint-Lazare station in Paris.

• BSPCE equity package.

• Access to 8,000 gyms and over 300 wellness activities through Gymlib.

• A Mac computer.

• Access to Busuu for enhancing your English skills.

• Tech Days every three months and an annual company seminar.

• Sports activities and regular events with colleagues.

• An inclusive, supportive work environment that fosters personal and professional growth, both in office and remotely.