Support, Operations & Accounting Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Receive, assess, and evaluate user inquiries

• Comprehend users’ challenges and their business context

• Deliver clear, informative, and customized responses

• Monitor tickets until full resolution

• Refer complex issues to the technical or product teams

• Uphold a high standard of service quality

• Assist in-house and accounting-firm accountants with data importation into Pennylane

• Understand the challenges associated with transitioning from other accounting software solutions

• Identify obstacles and facilitate their resolution

• Contribute to process and documentation enhancements

• Create and revise user-facing support materials

• Recognize recurring questions and encourage customer independence

• Share accounting expertise with the team

• Communicate pain points and customer requirements to the product teams

• Recommend enhancements to internal processes and tools

• Gradually develop into a product and domain expert, capable of pinpointing areas for improvement and leading projects

⛳️ Requirements

• Accounting qualification: BTS CGO, DCG, BTS Assistant de gestion PME-PMI, Bachelor’s in Administrative and Accounting Management, Master’s in Accounting, Control and Audit (CCA), or equivalent

• Minimum of 3 years of experience in a public accounting firm

• Ideally, experience completing a minimum of three tax seasons

• Direct experience working with business owners is advantageous

• Strong understanding of accounting principles and the daily operations of accounting firms

• Interest in digital tools and emerging technologies

• Self-sufficiency, curiosity, and problem-solving skills

• Exceptional written communication abilities and a strong capacity to clarify concepts

• Customer-centric approach and strong interpersonal abilities

• Capability to work collaboratively and adapt swiftly

• Willingness to learn and stay updated with product advancements

• Proficient in professional English (reading, listening, and writing)

• Familiarity with Pennylane is a plus

🏝️ Benefits

• Alan Blue and Alan Mind health insurance

• Meal vouchers via Swile

• An additional 6 to 12 RTT days on top of 5 weeks of paid vacation

• A monthly allowance for remote work or coworking space

• BSPCE equity scheme

• Access to 8,000 gyms and over 300 wellness activities through Gymlib

• A Mac computer

• Access to Busuu for English language improvement

• Tech Days every three months and an annual company retreat

• Regular sports activities and events with colleagues

• An inclusive and supportive work environment that promotes personal and professional development, both in-office and remotely