Support, Operations & Accounting Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Act as the business and platform specialist for clients utilizing Pennylane as their accounting and financial management software.

• Serve as a link between business owners, in-house accountants, and accounting firms.

• Engage with users daily to comprehend the challenges they face.

• Investigate inquiries and deliver appropriate answers or solutions.

• Refer issues to technical teams when necessary.

• Assist in-house accountants and accounting firms with importing their data into Pennylane to facilitate their migration.

• Monitor requests until the complete resolution of tickets.

• Manage increasingly complex customer inquiries.

• Develop and revise help resources to enhance customer self-sufficiency.

• Share accounting expertise and practical experience with team members.

• Convey well-founded customer feedback to the Product teams.

• Identify opportunities for improvement and spearhead projects that enhance team efficiency.

⛳️ Requirements

• An accounting qualification or degree (BTS CGO, DCG, BTS Assistant de Gestion PME-PMI, Master’s in Accounting, Control and Audit, or Bachelor’s in Administrative and Accounting Management).

• A minimum of 3 years of experience in an accounting firm, preferably including at least three tax seasons.

• Experience working directly with a business owner is advantageous.

• An interest in innovative work tools and emerging technologies.

• Self-driven, with the capability to independently solve problems and discover solutions.

• Familiarity with Pennylane is a plus.

• Professional proficiency in English.

• Strong written communication skills with the ability to articulate concepts clearly and professionally to users.

• Capability to understand and respond to customer needs, deliver excellent service, and maintain robust relationships.

• Ability to work autonomously and collaboratively within a team.

• Flexibility to adapt to the rapid evolution of the tool.

• Willingness to learn and stay updated with product developments.

• Must not require visa sponsorship; the employer cannot hire candidates outside of Europe.

🏝️ Benefits

• One of the top health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• Between 6 and 12 additional days off under the RTT scheme, in addition to 5 weeks of paid leave.

• Opportunity to enhance your English skills with Busuu.

• A monthly budget to support remote work or coworking space expenses.

• A BSPCE equity package.

• Access to 8,000 gyms across France and over 300 wellness activities via Gymlib.

• A Mac.

• Participation in company events, including Tech Days every three months and an annual company retreat.

• A highly flexible remote working culture.