Support, Operations & Accounting Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Serve as a subject-matter and platform authority for the Pennylane customer community.

• Act as the primary liaison among client executives, internal accountants, and accounting firms.

• Grasp the challenges users face on a daily basis.

• Examine inquiries and deliver answers or solutions.

• Refer issues to technical teams when required.

• Assist corporate and accounting-firm professionals in migrating their data into Pennylane.

• Ensure requests are followed through to the complete resolution of tickets.

• Manage increasingly intricate customer inquiries.

• Develop and revise customer support resources.

• Share accounting expertise and practical experience with team members.

• Offer the Product teams insightful feedback based on customer usage.

• Identify opportunities for enhancement to boost team productivity.

• Lead initiatives that advance the team’s professional growth and success.

⛳️ Requirements

• Relevant accounting qualification or degree (BTS CGO, DCG, BTS Assistant Manager for SMEs, Master’s in Accounting, Control and Audit, or Bachelor’s in Administrative and Accounting Management).

• Minimum of 3 years of experience in an accounting firm; ideally, candidates should have navigated at least three tax seasons.

• Experience collaborating directly with company executives is advantageous, particularly in an internal advisory capacity.

• Enthusiasm for innovative tools and emerging technologies.

• Self-driven with the capability to independently resolve problems and identify solutions.

• Familiarity with Pennylane is beneficial.

• Professional-level English proficiency.

• Excellent written communication skills with the ability to convey concepts clearly and professionally to users.

• Capacity to understand and address customer requirements, deliver exceptional service, and sustain strong customer relationships.

• Ability to work autonomously as well as collaboratively within a team.

• Adaptability to rapid changes in the platform.

• Willingness to learn and stay informed about product advancements.

• No visa sponsorship available; hiring is restricted to Europe.

🏝️ Benefits

• One of the top health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• Additional paid time-off days ranging from 6 to 12, in addition to 5 weeks of annual leave.

• Opportunities to enhance English skills with Busuu.

• A monthly budget for all Pennylaners to facilitate remote work or coworking space usage.

• A BSPCE equity package.

• Access to 8,000 gyms across France and over 300 wellness activities through our partner, Gymlib.

• A Mac for work purposes.

• Tech Days every three months for remote Pennylaners.

• An annual company retreat.

• An inclusive and supportive work environment that promotes personal and professional development.