Support, Operations & Accounting Specialist

This is a fully remote position, open to applicants in France.

📋 Description

• Serve as a business and platform authority for clients utilizing Pennylane as their primary accounting and financial management software.

• Act as the intermediary between client executives, internal accountants, and accounting firms.

• Engage with users on a daily basis to comprehend the challenges they face.

• Investigate inquiries and provide solutions, escalating issues to technical teams when necessary.

• Assist corporate and accounting-firm accountants in integrating their data into Pennylane to streamline migration.

• Receive and assess accounting-related requests, delivering timely and relevant responses.

• Monitor requests until the complete resolution of tickets.

• Address progressively complex customer inquiries.

• Develop and update assistance resources to promote customer self-sufficiency.

• Share accounting expertise and practical experience with team members.

• Provide product teams with well-organized feedback based on customer usage.

• Identify opportunities for enhancement and contribute to team productivity.

• Lead initiatives that bolster professional growth and product knowledge.

• Potentially advance towards specialized Support queries, account management, or customer implementation roles.

⛳️ Requirements

• Formal training in accounting (BTS CGO, DCG, BTS Assistant de gestion PME-PMI, Master’s degree in Accounting, Control and Audit, or Bachelor’s degree in Administrative and Accounting Management).

• Minimum of 3 years of experience in an accounting firm; ideally, this includes experience covering at least three tax seasons.

• Direct experience interacting with business owners is an advantage.

• Enthusiasm for innovative tools and emerging technologies.

• Self-driven, capable of independently solving problems and identifying solutions.

• Familiarity with Pennylane is a plus.

• Professional proficiency in English.

• Strong written communication skills with a teaching-oriented approach to user interactions, ensuring clarity and professionalism.

• Ability to understand and respond to customer needs, deliver exceptional service, and maintain robust customer relationships.

• Capability to work autonomously as well as collaboratively within a team.

• Flexibility to adapt to swift product changes.

• Willingness to learn and remain updated on product advancements.

• Visa sponsorship is not provided, and we are unable to hire candidates outside of Europe.

🏝️ Benefits

• One of the leading health insurance plans available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• 6 to 12 additional days off under the RTT scheme, in addition to 25 days of paid leave.

• Opportunities to enhance your English skills through Busuu.

• A monthly allowance for all Pennylaners to support remote work or coworking space expenses.

• An equity grant in the form of BSPCEs.

• Access to 8,000 gyms across France and over 300 wellness activities through our partner Gymlib.

• A Mac for your work needs.

• Company events, including Tech Days and an annual retreat.

• An inclusive and supportive work environment that encourages personal and professional development.