Support Engineer

This is a fully remote position, open to applicants in Germany.

📋 Description

• Assist German-speaking clients in utilizing a software platform designed for digital public-administration services.

• Analyze and address technical and functional issues in 2nd- and 3rd-level support.

• Perform error analysis and troubleshooting in distributed software applications.

• Serve as the technical and functional intermediary among users, customers, and developers.

• Manage, evaluate, and assess support requests through Jira.

• Resolve inquiries independently or escalate them to software developers as necessary.

• Document outcomes of resolutions.

• Propose enhancements to support processes and quality assurance.

⛳️ Requirements

• Completed vocational training or a degree in a field related to IT.

• Excellent communication abilities, along with patience and empathy in customer interactions.

• A keen interest in AI and a readiness to incorporate AI tools into daily tasks.

• Background in software application support or customer service.

• Extensive knowledge of web technologies.

• Experience with log analysis, databases, Java, and command-line interfaces.

• Willingness to adopt and implement new technologies.

• Proficient in written and spoken German (minimum C1 level).

🏝️ Benefits

• Engaging projects with the chance to share your ideas.

• Self-organized team structure.

• Ongoing personal and professional development opportunities.

• High level of autonomy in your work.

• Flexible working hours and vacation planning in collaboration with the team.

• Opportunities to influence daily operations and contribute to the organization's growth through various boards.

• Short decision-making processes.

• A strong sense of belonging and teamwork.

• Comprehensive benefits package.