Supply Chain & Logistics Specialist

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Facilitate domestic and international shipments by collaborating with carriers, freight forwarders, warehouses, and various logistics providers.

• Monitor the progress of shipments from dispatch to final delivery, proactively identifying and reporting any delays, exceptions, or missed delivery milestones.

• Ensure clear and timely communication regarding shipments to suppliers, warehouses, drivers, customers, and internal teams.

• Prepare, review, and validate bills of lading, packing lists, commercial invoices, and customs documentation.

• Detect and escalate any discrepancies related to weights, quantities, shipping records, documentation, or delivery details.

• Manage final-mile delivery requirements and assist in resolving issues that may hinder successful customer delivery.

• Receive, assess, process, and report on product quality claims and discrepancies related to shipments.

• Oversee inventory transfers and warehouse logistics while ensuring accurate movement records are maintained.

• Input customer orders and keep order information updated in Order Management and ERP systems.

• Generate recurring and ad hoc reports on logistics, orders, claims, and shipments for the Operations team.

⛳️ Requirements

• 1-3+ years of experience in logistics, shipping, supply chain, transportation, or a closely related operations role.

• Background in a B2B logistics or import/export setting with international shipments.

• Practical experience in coordinating both domestic and international shipments.

• Familiarity with shipping documentation, including bills of lading, packing lists, commercial invoices, and customs paperwork.

• Proficient written English skills with strong professional email communication capabilities.

• Excellent attention to detail and experience adhering to structured processes and standard operating procedures (SOPs).

• Experience coordinating shipments involving Asia, Mexico, or Latin America.

• Background in processing logistics claims, product quality claims, shipment discrepancies, or documentation exceptions.

• Experience in reviewing mismatches related to quantities, weights, invoices, or shipment documentation.

• Strong skills in Excel and Microsoft Office applications.

• Familiarity with ERP, Order Management, inventory, or logistics tracking systems.

🏝️ Benefits

• Remote workplace.

• Negotiable compensation.

• Opportunities for growth alongside supported companies.