Supplier Recruitment Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct outbound calls to suppliers to enroll them in clients' virtual card programs.

• Articulate the details of the virtual card program while addressing any inquiries or concerns from suppliers.

• Manage objections and resistance with professionalism.

• Assist suppliers through the enrollment process and provide written follow-up outlining the next steps.

• Investigate account and invoice numbers, as well as update supplier contact information.

• Accurately record every call and its outcomes in Salesforce.

• Negotiate virtual card rates employing maximum revenue and adoption strategies.

• Retain suppliers contemplating leaving the program by informing them about available options.

• Document supplier reasons for departure to enhance the team's strategy.

• Direct customer decisions, exceptions, and program modifications to the Payment Optimization and Operations team.

• Respond to basic inquiries across the team's areas in accordance with the cross-training standard operating procedure (SOP).

• Provide input on scripts, objections, and potential process enhancements.

• Engage in training sessions, call evaluations, and coaching opportunities.

• Adhere to documented procedures and compliance requirements, including call recording disclosures when necessary.

• Achieve team objectives for calls, enrollments, unenrollments post a supplier's initial payment, and retention rates.

• Report directly to the Supplier Recruitment and Retention Manager.

⛳️ Requirements

• Experience in a call center environment, preferably with outbound or business-to-business interactions.

• Generally, two to four years of pertinent experience required.

• Proficiency in Microsoft Office, particularly Excel and Outlook.

• Capacity to quickly learn a CRM and phone system.

• Preferred: Knowledge in virtual cards, payments, or accounts payable.

• Preferred: Familiarity with Salesforce.

• Preferred: Experience with Workday.

• Preferred: Background in supplier enablement, collections, or similar outreach roles.

• Confident and professional telephone demeanor in business-to-business dialogues.

• Resilient when faced with objections and rejection.

• Inquisitive about payments and enthusiastic about gaining in-depth knowledge of the virtual card sector.

• Receptive to coaching, feedback, and eager to enhance skills.

• Strong written communication skills for supplier follow-up correspondence.

• Organized and detail-oriented, ensuring precise record-keeping.

• Comfortable navigating change and uncertainty.

• Self-driven and reliable in a fully remote setting.

• A collaborative team player.

• Demonstrates integrity and accountability in all interactions.

• Requires a stable internet connection, a quiet workspace, and a headset for extended phone use.

🏝️ Benefits

• Culture based on values.

• Opportunities for upward mobility.

• Professional development opportunities available.

• Possibilities to learn and exchange ideas.

• Encouragement of creative collaboration and acknowledgment of hard work.