Supervisor – VCG Inside Sales

This is a fully remote position, open to applicants in New Jersey, +8 more states.

📋 Description

• Lead and motivate a high-achieving inside sales team consisting of around 12 representatives.

• Oversee daily operations of the Inside Sales department and execute the company's vision.

• Enhance sales KPIs and customer experience metrics within a commission-driven sales setting.

• Offer sales training and assistance to surpass sales, retention, and customer service objectives.

• Conduct both live and recorded call evaluations, providing focused coaching.

• Assess performance data and collaborate with cross-functional teams to refine processes, systems, and sales tools.

• Develop and implement virtual training programs, coaching strategies, and performance monitoring systems.

• Ensure a secure and compliant atmosphere that safeguards both company and customer information.

• Review individual and team performance and create tailored development plans.

• Track sales activities and outcomes through daily, weekly, and monthly reporting.

• Offer technical support and troubleshoot issues related to equipment and processes.

⛳️ Requirements

• A minimum of four years of relevant experience, evidenced by work and/or military history.

• At least two years of experience in a sales setting.

• Availability to work nights, weekends, and holidays.

• Capability to fulfill all home office prerequisites.

• Willingness to travel approximately 25% of the time.

• Must reside in Georgia, Maryland, Massachusetts, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, or Virginia.

• Internet service with a direct connection to a cable or fiber modem that supports a minimum of 25 Mbps; wireless connections and DSL are not permitted.

• A dedicated, quiet, and private workspace.

• Readiness and ability to undergo periodic webcam home audits.

• Ability to self-manage in a remote work setting, set up company-issued computer equipment, and oversee home network and connections.

• Previous experience as an Acting Supervisor in VCG Inside Sales is advantageous.

• Experience in coaching and developing staff within Verizon is preferred.

• Experience in leading direct reports in a sales context is preferred.

• Proven self-discipline, time management, resourcefulness, collaboration, and teamwork capabilities.

🏝️ Benefits

• Health insurance choices, including medical, dental, vision, short- and long-term disability, basic and supplemental life insurance, and AD&D insurance.

• Identity theft protection services.

• Pet insurance options.

• Group home and auto insurance plans.

• Matched 401(k) savings program.

• Up to 8 company-paid holidays annually.

• Up to 6 personal days each year.

• Paid parental leave benefits.

• Adoption assistance programs.

• Tuition reimbursement assistance.

• Opportunities for premium pay, including overtime, shift differentials, holiday pay, and allowances.

• Up to 15 vacation days per year for newly hired employees, with increases based on service duration.

• Potential to earn additional income through commission.

• Possible monetary stipend for qualifying home internet services.

• Company-provided computer equipment.

• Remote work flexibility, with occasional in-person training and meetings.