Inside Sales Account Manager

This is a fully remote position, open to applicants in United States, +4 more locations.

📋 Description

• Oversee inbound opportunities from the initial contact to closure and engage in proactive outbound prospecting.

• Comprehend customer requirements, pinpoint appropriate solutions, formulate business cases, and sustain the momentum of the sales process.

• Enhance existing accounts to boost product usage and uncover upselling and cross-selling possibilities.

• Collaborate with channel partners on customer engagement, qualification of opportunities, commercial execution, education, and enablement.

• Supply customers and partners with product details, technical resources, and application assistance.

• Implement targeted outreach programs, encompassing call and email campaigns, webinars, product initiatives, and account-based engagement.

• Monitor customer interactions, document opportunities, manage the progression of the pipeline, and deliver precise forecasts in CRM.

• Gather competitive, market, and customer insights to aid in territory strategy.

• Assist Account Executives and field colleagues with account research, customer meetings, follow-ups, quotes, trials, and ongoing opportunities.

• Cultivate trusted relationships with customers from the initial engagement through to adoption and continued usage.

• Partner with Marketing, Field Applications Scientists, Technical Support, Account Executives, channel partners, and other team members.

⛳️ Requirements

• Bachelor's and/or Master's degree, ideally in Life Sciences, Genetics, Genomics, Molecular Biology, or a related scientific field.

• Professional proficiency in both Spanish and English, in written and verbal forms.

• Experience in commercial roles such as inside sales, account management, or other customer-facing positions within research, biotechnology, pharmaceuticals, clinical settings, genomics, or other life sciences sectors.

• Strong understanding of DNA sequencing technologies and their applications.

• Capability to grasp scientific customer needs and convert them into relevant commercial opportunities.

• Confidence in conducting proactive outbound customer engagement and managing incoming opportunities.

• Familiarity with CRM systems like Salesforce, HubSpot, or similar platforms.

• Excellent relationship-building, communication, and influencing abilities.

• Outstanding organizational and time-management skills.

• Capacity to handle multiple opportunities at once.

• Ability to thrive in a fast-paced, goal-oriented commercial atmosphere.

• Proactive attitude, sound judgment, and consistent follow-through.

• Willingness to travel within the territory as necessary.

🏝️ Benefits

• Eligibility for an annual bonus.

• Stock option eligibility.

• Healthcare benefits for employees in the US.

• Company 401(k) plan with matching contributions.

• Short-term disability coverage.

• Long-term disability coverage.

• Basic life insurance.

• Commuter benefits.

• Option for remote work arrangements.