Supervisor – Program Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the daily operations of program activities while adhering to the contracted budget.

• Implement program guidelines and procedures specific to each project.

• Manage operational staff and coordinate team efforts effectively.

• Support the development of program metrics and identify areas for improvement.

• Track program metrics to ensure compliance with service-level agreements.

• Address complex escalated issues and unresolved cases.

• Engage in the interviewing and assessment of potential employees.

• Provide training to employees and create or revise training materials and procedures.

• Document decisions and discussions into formal workflow processes.

• Foster employee development and monitor adherence to quality, service, and program standards.

• Hold team meetings at least once a month, complete with agendas and minutes.

• Aid in delivering program information to both internal and external stakeholders.

• Align team goals and expectations with management.

• Collaborate with the Program Manager to develop policies, procedures, and business plans.

• Identify, recommend, and implement operational enhancements.

• Carry out additional tasks as assigned.

⛳️ Requirements

• An Associate or Bachelor’s degree in a relevant field or equivalent professional experience.

• A minimum of five (5) years of relevant experience in pharmacy benefit management, specialty pharmacy, or patient support/access (HUB) services is preferred.

• At least three (3) years of relevant experience in pharmacy and/or medical benefit verifications, prior authorization, and/or appeals is required.

• Experience in customer service is essential.

• Call center experience is preferred.

• Proficient computer skills, particularly in Microsoft Office.

• Exceptional verbal and written communication and presentation abilities.

• Strong analytical and problem-solving capabilities.

• Proven ability to lead and develop a successful team is required.

• Flexibility in working hours is necessary.

• Willingness to travel as required.

• Active participation in both in-person and virtual meetings/events (internal and external) is expected.

• Supervisory responsibility for 1 to 20 direct reports.

🏝️ Benefits

• Opportunities for remote work.

• Competitive salary packages.

• Potential for growth and promotions.

• 401K plan with company matching.

• Tuition reimbursement available.

• Flexible working environment.

• 20 days of Paid Time Off (PTO).

• Paid holidays observed.

• Access to employee assistance programs.

• Comprehensive medical, dental, and vision insurance.

• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.

• Telemedicine services (virtual doctor appointments).

• Wellness programs offered.

• Adoption assistance available.

• Short-term and long-term disability coverage.

• Life insurance provided.

• Discount programs available.