Operations Program Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee a diverse portfolio of projects with varying degrees of complexity throughout the United States.

• Act as the main point of contact for customers during the entire project lifecycle.

• Ensure consistent communication with customers daily, addressing concerns, providing updates, and maintaining alignment.

• Lead external communications related to delivery status, RFIs, construction and commissioning support, change orders, and customer inquiries.

• Keep executive leadership informed on project execution, financial performance, expenses, requirements, escalations, and risks.

• Create and maintain comprehensive project schedules and internal timelines.

• Coordinate efforts between cross-functional internal teams and external partners to uphold scope, schedule, and budget.

• Identify, evaluate, and manage project risks and contractual obligations effectively.

• Offer customer support before, during, and after installation.

• Supervise daily system updates and the maintenance of project data.

• Implement continuous improvement strategies to optimize processes and reduce costs.

• Develop and enhance standard processes that promote operational excellence.

• Conduct root cause analysis for delays in deliveries, cost discrepancies, and product issues.

• Travel to customer meetings and construction sites as needed.

• Enhance customer value, operational efficiency, and ensure successful project delivery for Voyager+ and 1P Pioneer Tracker products.

⛳️ Requirements

• A Bachelor’s degree is required (preferable fields include Logistics, Supply Chain, Project Management, or related disciplines).

• Minimum of 4 years of experience in project management or a customer-facing position.

• Preferred experience of 3–5 years in supply chain operations.

• Project Management Professional (PMP) certification is preferred.

• Proven experience managing multiple projects at once.

• Familiarity with construction contracts and contract administration, if relevant to the role.

• Strong leadership and relationship-building capabilities.

• High standards of integrity and a commitment to meeting and exceeding expectations.

• Demonstrated accountability and proactive approach.

• Excellent problem-solving, project management, root cause analysis, and process improvement skills.

• Strong critical thinking, analytical, and quantitative capabilities.

• Outstanding organizational and time management skills.

• Ability to prioritize and execute tasks in a fast-paced, deadline-oriented environment.

• Proficient in delegation.

• Exceptional written and verbal communication skills.

• Ability to effectively communicate with both customers and executive leadership.

• Strong skills in team development and collaboration.

• Proficient in Microsoft Office applications: Excel, Word, Outlook, and PowerPoint.

• Experience in developing and maintaining tools, templates, and operational processes for project portfolios.

• Willingness and ability to work extended hours when necessary.

• Willingness and ability to travel 20–40% to project sites and customer meetings.

🏝️ Benefits

• Competitive salaries.

• Opportunities for growth.

• Comprehensive benefits package.

• Medical, Dental & Vision coverage.

• Life Insurance.

• Short-term and Long-Term Disability Insurance.

• Unlimited vacation policy.

• 12 weeks of paid parental leave.

• 401(k) plan with company matching.