Supervisor – Program Management

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the daily operations of program activities within the allocated budget.

• Implement program guidelines and procedures specific to projects.

• Manage operational personnel and align team activities.

• Assist in the creation of program metrics and the identification of efficiencies.

• Monitor metrics to ensure compliance with program SLAs.

• Address complex, escalated, and unresolved cases.

• Engage in the interviewing, assessment, training, and development of staff.

• Develop and revise training materials and project-specific procedures.

• Convert decisions and discussions into documented workflow processes.

• Monitor employee adherence to quality, service, and program standards.

• Facilitate monthly team meetings, including agendas and minutes.

• Assist in delivering program information to both internal and external stakeholders.

• Collaborate with managers to establish team goals and expectations.

• Formulate policies, procedures, and business work plans alongside the Program Manager.

• Participate in both internal and external meetings/events, whether in-person or virtual.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• Associate or Bachelor’s degree in a relevant field or equivalent work experience.

• Preferred: Five (5) or more years of relevant experience in pharmacy benefit management, specialty pharmacy, or patient support/access (HUB) services.

• Required: Three (3) or more years of relevant experience in pharmacy and/or medical benefit verifications, prior authorization, and/or appeals.

• Customer service experience is mandatory.

• Call center experience is preferred.

• Proficient computer skills with a strong focus on Microsoft Office.

• Exceptional verbal and written communication and presentation abilities.

• Strong analytical and problem-solving capabilities.

• Proven ability to lead and cultivate a successful team is required.

• Ability to maintain a flexible work schedule.

• Willingness to travel as necessary.

• Supervises between 1 to 20 direct reports.

🏝️ Benefits

• Opportunities for remote work.

• Competitive salary packages.

• Opportunities for career advancement.

• 401K with company matching.

• Tuition reimbursement program.

• Flexible working environment.

• 20 Days of Paid Time Off (PTO).

• Paid holidays.

• Employee assistance programs available.

• Comprehensive medical, dental, and vision insurance.

• Health Savings Account (HSA) and Flexible Spending Account (FSA).

• Access to telemedicine services (virtual doctor appointments).

• Wellness programs.

• Adoption assistance available.

• Short-term disability coverage.

• Long-term disability coverage.

• Life insurance options.

• Various discount programs.