Supervisor Inside Sales Support – Seattle

This is a fully remote position, open to applicants in Washington.

📋 Description

• Lead and mentor a designated contact center team to ensure high-quality customer interactions and maintain customer relationships.

• Organize and oversee daily operations of the contact center to meet performance objectives.

• Monitor employee productivity and service levels, ensure effective scheduling, and implement management strategies and goals.

• Train, coach, develop, and evaluate team performance.

• Conduct performance evaluations, provide mentoring, implement corrective actions, and handle hiring for direct reports.

• Maintain performance metrics for direct reports, analyze departmental outcomes, and prepare team reports.

• Address operational issues and identify opportunities for enhancing contact center efficiency.

• Analyze and address escalated issues, guiding direct reports towards effective resolutions.

• Act as the escalation contact for complex customer transactions, ensuring prompt follow-up and customer satisfaction.

• Respond to frontline customer inquiries.

• Report to the Contact Center Manager while supervising a team of 6 or more direct reports.

⛳️ Requirements

• Must be at least eighteen years of age.

• Must have legal authorization to work in the United States.

• High school diploma and/or GED required.

• Proficient in Microsoft Office Suite.

• Familiarity with Tableau.

• Knowledge of presentation software (e.g., Microsoft PowerPoint).

• Experience with HRIS software (e.g., IBM Kenexa, PeopleFluent, Tesseract).

• Over 1 year of prior leadership experience.

• Strong verbal and written communication skills with internal and external stakeholders.

• Capability to supervise, recruit, hire, train, coach, and manage customer service representatives.

• Ability to analyze departmental performance, troubleshoot operational challenges, and generate team reports.

• Competence in resolving complex customer issues.

🏝️ Benefits

• Opportunities for professional development.

• Access to training, coaching, and development programs.

• No travel required.