Supervisor, Inside Sales Support

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Lead and mentor a designated contact center team to ensure high-quality customer interactions and prompt delivery of company products and services.

• Oversee daily operations and activities within the contact center to meet performance targets.

• Monitor employee productivity, service standards, transaction management, scheduling, and customer requirements.

• Recruit, onboard, train, manage, assess, mentor, and implement corrective actions for customer service representatives.

• Maintain statistics for direct reports, analyze departmental outcomes, troubleshoot operational challenges, and prepare team reports.

• Collaborate with contact center managers to identify opportunities for operational enhancements and efficiency gains.

• Analyze escalated issues, assist direct reports in problem resolution, and manage complex customer transactions.

• Respond to front-line customer inquiries, ensuring timely follow-up and customer satisfaction.

• Directly manage a team of 6+ reports and report to the Contact Center Manager.

⛳️ Requirements

• Must be at least eighteen years of age.

• Must have legal authorization to work in the United States.

• High school diploma and/or GED is required.

• Proficient in Microsoft Office Suite.

• Familiarity with Tableau is necessary.

• Knowledge of presentation software (e.g., Microsoft PowerPoint) is required.

• Experience with HRIS software (e.g., IBM Kenexa, PeopleFluent, Tesseract) is essential.

• A minimum of 1 year of prior leadership experience is required.

• At least 1 year of relevant work experience is necessary.

🏝️ Benefits

• Comprehensive health benefits.

• Opportunities for professional development and advancement.

• Employee discounts and perks.