Supervisor, Inside Sales Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead, mentor, and enhance the skills of inside sales representatives to boost performance and achieve sales goals.

• Manage case and lead queue assignments, ensuring timely customer follow-up.

• Deliver both live and structured coaching during calls.

• Evaluate call quality and adherence to established sales processes.

• Share effective practices and contribute to ongoing learning and development.

• Cultivate a high-performance, collaborative remote team culture that reflects the values of Guardant Health.

• Summarize and reinforce insights from training sessions.

• Assist in monitoring calls and processes to ensure team consistency and quality.

• Report on team performance and trends to Sales leadership.

• Make outbound calls to cover leave-of-absence and vacancy gaps in the territory.

• Conduct biweekly check-in calls with current accounts.

• Prospect and build a pipeline in anticipation of field representative returns.

• Maintain precise CRM records of customer interactions and opportunities.

• Collaborate with field representatives on account transitions and follow-ups.

⛳️ Requirements

• 5 years of experience in inside sales or a related field.

• Proven track record of consistently meeting or surpassing sales targets.

• 2 years of direct supervisory or management experience in a sales environment.

• A college degree is required.

• Demonstrated capability in virtual selling.

• Ability to quickly grasp and apply technical product knowledge.

• Outstanding oral and written communication skills.

• Capacity to convey complex information clearly in a virtual context.

• Experience with CRM systems like Salesforce.

• Excellent negotiation, problem-solving, and customer service abilities.

• Clean driving record and a valid driver's license.

• Willingness to travel daily within the assigned territory and occasionally nationally for sales meetings.

• Curiosity, sound judgment, and the ability to critically assess and responsibly utilize AI-enabled tools.

• Background screening, including criminal history, is required.

• Ability to sit for extended durations and perform desk/office tasks.

🏝️ Benefits

• Remote work environment.

• Hybrid work flexibility for eligible onsite employees, including work-from-home days.

• Reasonable accommodations for disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs.

• Equal employment opportunity.