Inside Sales Representative

This is a fully remote position, open to applicants in Utah.

📋 Description

• Drive incremental sales through both inbound and select outbound channels.

• Respond to customer inquiries via phone, chat, and other communication platforms.

• Generate enthusiasm and enhance brand value utilizing Purple's Sales Methodology framework.

• Assist customers in navigating the buying process to provide an exceptional Purple experience.

• Keep thorough records of each customer interaction.

• Meet sales KPIs, including sales per hour, average order value, engagements, CSAT, and discount rates.

• Stay well-informed on all products, pricing, promotions, and policies.

• Participate in training sessions, team meetings, and coaching as necessary.

• Report to the Inside Sales Team Leader.

⛳️ Requirements

• High School Diploma or GED (some college education is preferred).

• One to two years of sales experience (experience in a Contact Center is a plus).

• Familiarity with sales CRMs, order processing systems, and customer engagement tools.

• Excellent sales skills with knowledge of various sales methodologies.

• Outstanding verbal and written communication abilities.

• Capability to excel in a fast-paced, dynamic, and competitive environment.

• Understanding of the mattress and sleep products industry.

• Strong work ethic and resilience.

• High level of computer literacy, typing proficiency, and multitasking capabilities.

• Experience working remotely.

🏝️ Benefits

• Comprehensive Health & Wellness Benefits.

• 401(k) Match.

• Paid Time Off.

• Childbirth & Parental Leave.

• Sick & Wellness Time.

• Holiday Pay.

• Sabbatical.

• Employee Discount.

• Give Back Day.

• Complimentary Mattress.