Supervisor, Inside Sales

This is a fully remote position, open to applicants in United States.

📋 Description

• Achieve personal sales targets while mentoring, coaching, and nurturing a team of Inside Sales Representatives.

• Meet or surpass objectives for Calls Handled, Sales Qualified Leads (SQLs), Call Conversion Rate, and Enrollment Rate.

• Exhibit exemplary sales practices and serve as a role model for the team.

• Uphold high standards of CRM hygiene and documentation.

• Manage a remote team spread across various markets.

• Facilitate one-on-one meetings focused on performance evaluations, funnel health, conversion metrics, skill enhancement, and action planning.

• Utilize dashboards, reporting tools, and KPIs to identify performance gaps and enhance accountability.

• Leverage AI call transcripts, scoring, and insights for tailored coaching.

• Conduct call evaluations, skill drills, and coaching sessions to enhance call quality, qualification effectiveness, and conversion rates.

• Set expectations and manage performance based on key metrics.

• Identify areas of underperformance and implement structured coaching and improvement strategies.

• Acknowledge and promote high performance and best practices.

• Collaborate with Sales Operations and leadership to implement sales strategies and initiatives.

• Ensure process consistency, adherence to call handling standards, and effective lead management.

• Provide insights on tools, processes, and market trends for ongoing improvement.

• Assist in the onboarding and training of new team members as required.

• Engage in supervisory tasks (30% of time).

• Perform individual Assessment Specialist duties (70% of time).

• No travel required (0% estimated travel time).

⛳️ Requirements

• A Bachelor’s degree is required.

• A proven track record of consistently exceeding performance targets in the current position.

• Demonstrated capability to manage competing priorities (individual contributions and team leadership).

• Strong analytical skills and ability to interpret data effectively.

• Excellent communication and coaching abilities, especially in a remote setting.

• Experience with CRM systems, dashboards, and call analytics tools.

• Preference for candidates with AI transcription/scoring experience.

• Highly accountable and results-oriented.

• A strong coach who can convert data into actionable insights.

• Demonstrates leadership by example through personal performance.

• Comfortable with transparency in performance and metric-driven environments.

• Disciplined, organized, and proactive in managing a remote team.

• Florida candidates must undergo a background screening through the Florida Care Provider Background Screening Clearinghouse.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Short-term disability.

• Long-term disability.

• Life insurance and AD&D.

• Supplemental life insurance.

• Flexible spending accounts.

• 401(k) savings.

• 401(k) plan with company match.

• Paid time off.

• Company-paid holidays.