Inside Sales Supervisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Achieve individual sales goals while mentoring, coaching, and nurturing a team of Inside Sales Representatives.

• Meet or surpass objectives for Calls Handled, Sales Qualified Leads, Call Conversion Rate, and Enrollment Rate.

• Exhibit exemplary sales practices and execution, serving as a role model for the team.

• Ensure high standards of CRM maintenance and documentation quality.

• Directly oversee remote Inside Sales Representatives across various markets.

• Conduct one-on-one meetings concentrating on performance, funnel health, conversion metrics, skill enhancement, and action planning.

• Leverage dashboards, reporting tools, KPIs, AI call transcripts, scoring, and insights to identify performance gaps and offer actionable coaching.

• Perform call reviews, skill drills, and coaching sessions to elevate call quality, qualification efficiency, and conversion results.

• Set expectations, manage performance, and implement coaching and enhancement plans.

• Acknowledge and promote high performance and best practices.

• Collaborate with Sales Operations and leadership to implement sales strategies and initiatives.

• Ensure adherence to processes, call handling standards, and lead management consistency.

• Provide insights on tools, processes, and market trends for ongoing improvements.

• Assist in the onboarding and training of new team members as required.

• Execute supervisory responsibilities and individual Assessment Specialist duties.

⛳️ Requirements

• Bachelor's degree is mandatory.

• Proven track record of consistently surpassing performance targets in the current position.

• Demonstrated capability to manage competing priorities (individual production alongside team leadership).

• Strong analytical skills and proficiency in data interpretation.

• Effective communication and coaching abilities, especially in a remote setting.

• Experience with CRM systems, dashboards, and call analytics tools is essential.

• AI transcription/scoring experience is preferred.

• Strong sense of accountability and a results-oriented mindset.

• Ability to convert data insights into actionable strategies.

• Comfort with performance transparency and metric-focused environments.

• Disciplined, organized, and proactive in leading a remote team.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Short- and long-term disability insurance.

• Life insurance and AD&D coverage.

• Supplemental life insurance options.

• Flexible spending accounts.

• 401(k) savings plan with company match.

• Paid time off.

• Company-paid holidays.