Subscription Administrator

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee GovDelivery subscriber groups, segmentation criteria, and subscription modules.

• Set up and sustain automated subscription workflows.

• Assist with subscriber data imports, data cleansing, audit verifications, and updates to metadata.

• Track subscription performance and pinpoint any anomalies or delivery challenges.

• Collaborate with communications teams to ensure alignment of groups with ongoing campaigns and ePublications.

• Manage subscription dashboards, user profiles, and delivery preferences.

• Validate subscription forms, opt-in/opt-out processes, and associated UI components.

• Guarantee that subscription processes comply with federal communication and accessibility regulations.

• Keep documentation for subscriber workflows, data policies, and governance procedures.

• Facilitate analytics integration and reporting for stakeholders.

• Work in conjunction with content, analytics, UX, and communications teams to maintain subscription lists, resolve delivery issues, and enhance audience engagement.

⛳️ Requirements

• The candidate must hold a Tier 2 Moderate Risk Public Trust from any federal agency or possess an active Secret clearance or a higher level.

• A Bachelor's degree in Information Science, Marketing, Digital Communications, or a related discipline.

• A minimum of 2 years of experience in digital communications, marketing operations, data management, or subscriber/list administration.

• Proficiency with enterprise communications tools, with GovDelivery being highly preferred.

• Experience in executing structured data updates or maintaining digital systems.

• Knowledge of audience segmentation, subscription workflows, and metadata regulations.

• Familiarity with email delivery systems and subscriber list management.

• Basic understanding of accessibility and digital communication standards.

• Experience with GovDelivery automations and audience modules is preferred.

• Experience in performing QA checks on forms, lists, and user flows is preferred.

• Familiarity with basic data analysis or reporting tools is preferred.

• Strong organizational abilities and meticulous attention to detail.

• Capability to manage repetitive workflows with accuracy and consistency.

• Excellent communication and coordination skills with cross-functional teams.

• Ability to troubleshoot subscription challenges and document findings clearly.

• Competence in handling sensitive subscriber data securely and appropriately.

🏝️ Benefits

• Regular full-time employment.

• Fully remote work arrangement.