Subject Matter Expert, ServiceNow

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead strategic initiatives for planning in a designated technical or functional domain.

• Regularly engage with management and team members to propose initiatives, encourage technology adoption, and set priorities.

• Offer expert-level advice on emerging technologies, best practices, and industry trends pertinent to the DEEP mission and the DHS enterprise IT landscape.

• Provide counsel on intricate technical matters encompassing architecture, engineering, integration, testing, security, cloud services, and modernization efforts.

• Convert specialized technical concepts into understandable recommendations for leadership.

• Assess processes, frameworks, and solutions to pinpoint opportunities for optimization, reengineering, automation, interoperability, and reuse.

• Work in collaboration with architects, developers, analysts, and engineering teams to ensure enterprise-level solutions align with DHS standards, including SELC, Agile, 4300A, and Section 508.

• Contribute subject-matter expertise for the development of requirements, design reviews, technical evaluations, and trade-off analyses.

• Engage in stakeholder sessions to synchronize technical direction with mission objectives and user needs.

• Mentor project teams and junior personnel, encouraging knowledge sharing and uniformity across technical domains.

• Assist in the formulation of technical roadmaps, target architectures, and modernization strategies.

• Evaluate risks linked to complex technical solutions and propose mitigation strategies.

• Ensure that solutions and recommendations are compatible with DHS enterprise platforms, including ServiceNow, Power Platform, Azure Gov, AWS GovCloud, modern JavaScript frameworks, Okta SSO, and Atlassian/GitLab.

• Provide authoritative insights during project planning, governance assessments, and change management processes.

⛳️ Requirements

• Bachelor's degree.

• 11 years of progressive technical or functional experience in a specific technical area or specialty skill.

• ServiceNow certification is mandatory.

• Microsoft Certification is preferred.

• Must be a US Citizen and capable of successfully completing a government-issued background investigation.

• Ability to obtain a Public Trust.

• Previous Public Trust or Security Clearance is preferred.

• Excellent verbal and written communication skills; able to articulate complex technical and programmatic subjects to a variety of stakeholders.

• Strong analytical and critical-thinking skills; capable of transforming ambiguous requirements into actionable plans.

• Ability to inspire and guide technical teams, fostering collaboration, accountability, and ongoing improvement.

🏝️ Benefits

• Remote position.

• Opportunity to contribute to an upcoming DHS program.

• Mentorship and knowledge-sharing opportunities through collaboration with project teams and junior staff.