Senior ServiceNow Developer

This is a fully remote position, open to applicants in United States.

📋 Description

• Create, develop, and automate enterprise IT Asset Management, CMDB, and HRSD functionalities.

• Design and set up SAM and HAM workflows, encompassing license entitlements, software models, normalization, reclamation, and lifecycle management.

• Ensure platform architecture is in alignment with the Common Service Data Model.

• Sustain CMDB integrity through Data Certification, Discovery, Reconciliation, and Health Assessments.

• Design and configure HRSD modules, portals, and workspaces.

• Develop tailored scripts, Script Includes, Business Rules, Flow Designer workflows, and Service Portal widgets.

• Establish ServiceNow integrations with SCCM, Jamf, Intune, Active Directory, Coupa, and other external data sources utilizing IntegrationHub, REST/SOAP APIs, and MID Server configurations.

• Formulate data governance policies for hardware and software assets.

• Design, configure, and customize ServiceNow applications using JavaScript, Glide API, business rules, client scripts, and Flow Designer.

• Collaborate with stakeholders, product owners, and cross-functional teams to gather requirements and produce technical specifications.

• Maintain technical and functional documentation while supporting platform upgrades, testing, and reconfiguration.

• Engage in technical process evaluations, postmortems, and ongoing process enhancement.

• Generate effort estimates for ServiceNow functionalities.

• Offer technical advice, conduct code reviews, produce architectural documentation, and mentor junior developers.

• Keep up-to-date with current ServiceNow and industry certifications and pursue additional certifications.

⛳️ Requirements

• Technical training, certification(s), or relevant degree.

• Over 8 years of related experience.

• Candidate must qualify as a US Person: Green Card Holder/US Permanent Resident Alien, Refugee, Asylee, or US Citizen.

• Extensive expertise in ServiceNow CMDB, HRSD, and ITAM, including SAM and HAM.

• Proven experience in designing, implementing, and optimizing SAM, HAM, and CSDM frameworks.

• Familiarity with full-cycle SAM and/or HAM implementations.

• Knowledge of software licensing metrics and hardware asset lifecycles.

• Experience with Flow Designer and IntegrationHub.

• Proficiency in JavaScript, AngularJS, JSON, and REST/SOAP web services.

• Familiarity with ServiceNow Discovery, Service Mapping, and Performance Analytics.

• Experience with ServiceNow ITSM or ITOM modules.

• Ability to analyze requirements, troubleshoot challenges, and develop technical solutions.

• Understanding of Agile software testing processes, from smoke testing to production deployment.

• Capability to document and create functionalities aligned with customer value streams.

• Ability to provide estimates and create basic deployment plans.

• Strong organizational and time management abilities.

• Quick learner of new technologies.

• Excellent communication skills.

• Strong analytical, problem-solving, and debugging capabilities.

• Ability to coach, guide, and mentor junior developers.

• Required certification as a ServiceNow Certified Systems Administrator.

• Must be able to pass a background check to obtain Public Trust.

🏝️ Benefits

• Comprehensive medical plan options, which include plans with Health Savings Accounts.

• Dental plan options.

• Vision plan.

• 401(k) plan featuring pre-tax and post-tax contributions with company matching.

• Flexible full-work weeks.

• Paid leave for vacation, sick, personal, holiday, parental, military, bereavement, and jury duty.

• Typically 15 days of paid leave each calendar year.

• 10 paid holidays each year.

• Up to 160 hours of paid family leave within a rolling 12-month period for eligible employees.

• Short- and long-term disability coverage.

• Life insurance.

• Accidental death and dismemberment insurance.

• Personal accident insurance.

• Critical illness insurance.

• Business travel and accident insurance.

• AI-powered career tool for identifying career steps and learning opportunities.

• Internal mobility team dedicated to supporting career aspirations.

• Recognized culture of innovation and a military-friendly workplace.