Principal Consulting Engineer – ServiceNow

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide professional services to CDW customers worldwide on significant ServiceNow platforms.

• Conduct design and engineering activities for ServiceNow projects and solutions.

• Manage technical solutions across various projects, ensuring visibility for delivery teams and synergy in solutions.

• Collaborate with CDW consulting teams to establish cohesive technical strategies that connect sales and delivery.

• Create standardized technical approaches and develop well-defined client-solution patterns.

• Assist management in formulating technical growth strategies for engineers and architects.

• Review and approve statements of work as necessary.

• Support technical screening during new candidate interviews.

• Lead technical deployment engineering and workload design in collaboration with customers using major public cloud vendors.

• Conduct ServiceNow workshops and training sessions for customers and industry leaders.

• Mentor and train engineers and architects.

• Offer ServiceNow engineering services and coordinate engagement strategies along with technical resource augmentation.

• Analyze intricate systems, workflows, and dependencies to design automation solutions.

• Supervise team projects, ensuring delivery excellence and acting as an escalation point.

• Execute billable consulting services for CDW clients.

• Assist presales architects on large deals by validating consulting estimates and offering ServiceNow expertise.

• Fulfill training and certification requirements for selected vendors.

• Develop and enhance ServiceNow practice areas in response to client requirements and market demands.

• Travel approximately 10% of the time.

• Support internal projects when necessary.

⛳️ Requirements

• Bachelor’s Degree with 7+ years of ServiceNow experience, including a minimum of 3 years in large enterprise consulting; or 10+ years of ServiceNow experience, including at least 3 years in large enterprise consulting.

• Proven leadership capabilities and expert technical advisory skills.

• Subject matter expertise and familiarity with current technology trends.

• Capability to develop IT services offerings.

• Established ability to maintain client relationships as a trusted advisor and mentor to engineers.

• Excellent communication skills with experience in making technology recommendations.

• Ability to cultivate relationships at all organizational levels and to research and present complex technology solutions to clients.

• Proficiency in working effectively amidst change, ambiguity, and risk.

• Ability to multitask and prioritize in a fast-paced environment.

• Willingness to travel to various CDW locations or client sites.

• Valid U.S. driver’s license required.

• Demonstrated knowledge of ServiceNow and multi-platform solutions.

• Certified Technical Architect (CTA) or evidence of architect-level mastery of ServiceNow, including enterprise-wide technical governance, integration patterns, instance strategy, and upgrade/release approaches.

• Extensive experience with complex, multi-workflow ServiceNow implementations is advantageous.

• A background in coaching architects and developers, establishing delivery standards, and creating reusable accelerators is a plus.

• Practical expertise with ServiceNow AI capabilities, such as Now Assist, AI Agents, AI Agent Studio, Predictive Intelligence, and Virtual Agent is beneficial.

• Ability to shape and present AI-enabled service offerings is a plus.

• Proficient in automation tools including Ansible, Puppet, Chef, Jenkins, GitLab CI/CD, Terraform, CloudFormation, Docker, and Kubernetes.

• In-depth understanding of supervised learning, unsupervised learning, reinforcement learning, deep learning, and natural language processing.

• Strong knowledge of ServiceNow continuous integration, continuous delivery, infrastructure as code, and automated testing.

• Experience in implementing ServiceNow workflows and pipelines.

🏝️ Benefits

• Annual bonus target of 10% subject to the terms and conditions of the plan.

• Benefits overview available at https://cdw.benefit-info.com/.

• Opportunities for professional development through training and certification requirements.

• Training and mentoring opportunities.

• Remote work arrangement.