Senior ServiceNow Developer

This is a fully remote position, open to applicants in Louisiana.

📋 Description

• Design, develop, and automate enterprise IT Asset Management (ITAM), Configuration Management Database (CMDB), and Human Resources Service Delivery (HRSD) capabilities.

• Create and configure Software Asset Management (SAM) and Hardware Asset Management (HAM) workflows, encompassing license entitlements, software models, normalization, reclamation, and lifecycle management.

• Ensure alignment of platform architecture with the Common Service Data Model (CSDM).

• Preserve CMDB integrity through Data Certification, Discovery, Reconciliation, and Health Assessments.

• Design and configure HRSD modules and user portals.

• Develop scripts, Script Includes, Business Rules, Flow Designer functionalities, and Service Portal widgets.

• Construct ServiceNow integrations with SCCM, Jamf, Intune, Active Directory, Coupa, and other data sources utilizing IntegrationHub, REST/SOAP APIs, and MID Servers.

• Establish data governance protocols for hardware and software assets.

• Customize ServiceNow applications using JavaScript, Glide API, business rules, client scripts, and Flow Designer.

• Gather requirements and convert them into technical specifications.

• Maintain both technical and functional documentation.

• Support platform upgrades, testing, and reconfigurations.

• Participate in technical process reviews, postmortems, and ongoing process enhancements.

• Develop effort estimates for ServiceNow functionalities.

• Provide technical leadership, conduct code reviews, produce architectural documentation, and mentor junior developers.

• Keep current certifications and pursue additional certifications.

⛳️ Requirements

• Technical training, certifications, or a degree in a related field.

• Over 8 years of relevant experience.

• Extensive proficiency in ServiceNow CMDB, HRSD, and ITAM, specifically in SAM and HAM.

• Proven experience in designing, implementing, and optimizing SAM, HAM, and CSDM structures.

• Experience with end-to-end SAM and/or HAM implementations.

• Strong understanding of software licensing metrics and the lifecycles of physical hardware assets.

• Familiarity with Flow Designer and IntegrationHub.

• Proficient in JavaScript, AngularJS, JSON, and REST/SOAP web services.

• Experience with ServiceNow Discovery, Service Mapping, and Performance Analytics.

• Knowledge of IT Service Management (ITSM) or IT Operations Management (ITOM) modules.

• Ability to analyze requirements, troubleshoot issues, and develop technical solutions.

• Understanding of Agile software testing processes and lifecycle.

• Capability to document and create functionalities that align with customer value streams.

• Skill in producing estimates and basic deployment plans.

• Quick learner of new technologies.

• Strong analytical, problem-solving, and debugging skills.

• Excellent communication abilities.

• Capacity to coach, guide, and mentor junior developers.

• Required to have ServiceNow Certified Systems Administrator certification.

• Must pass a background check to secure a Public Trust position.

• Must be a US Person: Green Card Holder/US Permanent Resident Alien, Refugee, Asylee, or US Citizen.

🏝️ Benefits

• Comprehensive medical plan options, including plans with Health Savings Accounts.

• Dental plan options available.

• Vision plan provided.

• 401(k) plan with pre-tax and post-tax contributions along with company matching.

• Flexible work weeks.

• Paid time off, including vacation, sick leave, personal days, holidays, parental leave, military leave, bereavement leave, and jury duty leave.

• Typically, 15 days of paid leave per calendar year.

• 10 paid holidays each year.

• Up to 160 hours of paid family leave within a rolling 12-month period for eligible employees.

• Short- and long-term disability benefits.

• Life insurance coverage.

• Accidental death and dismemberment insurance.

• Personal accident insurance.

• Critical illness insurance.

• Business travel and accident insurance.

• AI-powered career tool that identifies career steps and learning opportunities.

• Internal mobility team support.

• Wellness packages available.

• Military-friendly workplace environment.