Managing Consultant Engineer – ServiceNow

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead project teams by guiding coworkers and client teams in the design and development of solutions.

• Develop business cases, financial justifications, and content highlighting solution benefits for customer-ready deliverables and presentations.

• Provide comprehensive oversight of technical solutions across various projects to ensure synergy and visibility for the solutions delivery team.

• Proactively identify and address budget concerns that arise during projects, escalating as necessary.

• Conduct quality assurance for SOW requests that meet criteria regarding size, cross-brand involvement, and complexity.

• Review deliverables from team members to ensure technical accuracy through peer evaluation.

• Sustain client relationships by acting as a trusted Technical Advisor.

• Serve as the primary communication point between various departments and clients.

• Suggest solutions and assist account teams with proposals, quotations, and presentations.

• Analyze client requirements to create ServiceNow-specific service offerings across diverse technology solutions.

• Support complex projects across multiple geographic locations.

⛳️ Requirements

• Bachelor's degree with 7+ years of IT Infrastructure experience, including 3 years with large enterprise cross-brand projects; or 11+ years of IT Infrastructure experience, with 3 years focused on large enterprise cross-brand projects.

• Knowledge of eProcurement Process, ServiceNow HAM, SAM, CMDB, and the development of ServiceNow store applications.

• Ability to manage multiple tasks and prioritize effectively under tight deadlines in a dynamic environment.

• Proven skills in organization, time management, problem-solving, and follow-up.

• Proficient in managing and escalating technical issues to the relevant vendor support teams.

• Capable of maintaining client relationships as a reliable Technical Advisor.

• Skilled in serving as the main communication contact between different departments and clients.

• Able to take a leading technical role in reviewing and refining deliverables from Engineering and Consulting teams.

• Technical proficiency in analyzing client needs to develop ServiceNow offerings.

• Competent in recommending solutions and assisting with proposals, quotations, and presentations.

• Exceptional written, presentation, and verbal communication abilities.

• Demonstrated experience in presenting technology recommendations from a business standpoint to both internal and external clients.

• Capable of researching advanced and intricate technology solutions, assessing alternatives, making recommendations, and presenting findings to clients.

• Ability to remain calm and productive in the face of change, ambiguity, and risk.

• Proven experience in applying lessons learned to unique challenges and adapting to new technologies.

• Willingness and ability to travel as required to other CDW locations or client sites.

• A valid U.S. driver's license is required.

🏝️ Benefits

• Annual bonus target of 10%, subject to terms and conditions of the plan.

• Benefits overview available at https://cdw.benefit-info.com/.

• Remote work arrangement.

• Opportunity to engage with evolving AI technology and tools.

• Supportive and collaborative work environment.

• Growth and learning support.