Principal Consulting Engineer – ServiceNow

This is a fully remote position, open to applicants in United States.

📋 Description

• Interact with clients and internal teams on design and engineering initiatives for ServiceNow projects and solutions.

• Provide strategic guidance on technical solutions tailored for customers.

• Align delivery teams with management to promote best practices and enhance the skills of architecture and engineering resources.

• Deliver professional services to CDW customers worldwide on major ServiceNow platforms.

• Supervise technical solutions across various projects to ensure uniform approaches and transparency.

• Collaborate with CDW consulting teams to connect sales and delivery efforts.

• Establish technical standardization and preferred methods for client solutions.

• Assist management in developing technical growth plans for engineers and architects.

• Support SOW reviews and approvals.

• Facilitate technical screening during candidate interviews.

• Lead technical deployment engineering and workload design with customers on major public cloud platforms.

• Provide workshops and training sessions for customers and industry leaders on emerging ServiceNow technologies.

• Train and mentor engineers and architects.

• Offer ServiceNow engineering services, coordinate engagement strategies, and assess technical resource augmentations.

• Analyze intricate systems, workflows, and dependencies to design automation solutions.

• Oversee team projects, ensure excellence in delivery, and serve as an escalation point.

• Conduct billable consulting work for CDW clients.

• Support presales architects with large deals by validating consulting estimates and offering ServiceNow expertise.

• Contribute to the development and enhancement of ServiceNow practice areas based on client requirements and market trends.

• Travel around 10% of the time.

• Undertake internal projects when relevant.

⛳️ Requirements

• Bachelor's Degree with 7+ years of ServiceNow experience, including a minimum of 3 years in large enterprise consulting; or 10+ years of ServiceNow experience with at least 3 years in large enterprise consulting.

• Demonstrated leadership and expertise in providing technical advice and architecture design.

• In-depth subject matter expertise and awareness of current technology trends.

• Capability to develop IT service offerings.

• Proven track record in maintaining client relationships as a trusted advisor and mentoring engineers.

• Strong communication skills with experience in making technology recommendations.

• Established history of building positive relationships at all organizational levels.

• Ability to research complex technological solutions and present them effectively to clients.

• Capacity to remain calm and productive in the face of change, ambiguity, and risk.

• Proficient in multitasking and prioritizing in a dynamic environment.

• Ability to foresee future trends and formulate value-adding strategies.

• Willingness to travel to various CDW locations or client sites.

• Valid U.S. driver's license is required.

• Demonstrated knowledge of ServiceNow and multi-platform solutions.

• Certified Technical Architect (CTA) or proven architect-level expertise in the ServiceNow platform, including enterprise-wide technical governance, integration patterns, instance strategy, and upgrade/release methodologies.

• Extensive experience in leading complex, multi-workflow ServiceNow implementations from pre-sales and estimation through design, build, test, and go-live is advantageous.

• Proven history of mentoring architects and developers through design and code reviews, establishing delivery standards and reusable accelerators, and enhancing practice capabilities is a plus.

• Hands-on proficiency with ServiceNow AI features, including Now Assist, AI Agents, AI Agent Studio, Predictive Intelligence, and Virtual Agent is a plus.

• Capability to shape and present AI-enabled service offerings and advise clients on governance, data quality, and change management is a plus.

• Proficient in automation, configuration management, CI/CD, infrastructure-as-code, and containerization tools, such as Ansible, Puppet, Chef, Jenkins, GitLab CI/CD, Terraform, CloudFormation, Docker, and Kubernetes.

• Deep understanding of AI and machine learning algorithms, including supervised, unsupervised, reinforcement, deep learning, and NLP.

• Strong knowledge of ServiceNow principles and practices, including CI, CD, IaC, and automated testing.

• Experience in implementing ServiceNow workflows and pipelines.

• Must fulfill training and certification requirements for selected vendors.

🏝️ Benefits

• Annual bonus target of 10%, subject to the terms and conditions of the plan.

• Comprehensive benefits package detailed at https://cdw.benefit-info.com/.

• Opportunities for training and certification with selected vendors.

• Flexible remote work arrangement.

• Support for professional development, coaching, and mentoring.