Student Records Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Thoroughly assess degree progress prior to and upon completion to ensure that academic and administrative catalog requirements are met for degree conferral.

• Deliver prompt customer service to a high volume of internal and external clients via phone, chat, email, and in-person interactions.

• Review and process student record forms while adhering to regulatory and institutional policies.

• Address inquiries regarding enrollment and degree verification.

• Respond to government and lender documentation for validation and relay accurate student information.

• Maintain compliance with federal FERPA regulations and manage appropriate disclosure of student records.

• Verify and update student information to facilitate financial aid and other funding disbursements.

• Oversee grade posting and updates in the Student Information System (SIS), coordinating with faculty to ensure the accuracy of records.

• Drive innovation for enhanced efficiency, departmental improvement, and a better student experience.

• Create and analyze reports to support records maintenance and processing of student requests.

• Collaborate with BTS and other departments to ensure that technical updates are accurate and properly approved.

• Work across departments to enhance student experiences and streamline staff processes.

• Uphold the Culture of Care pillars on a daily basis.

⛳️ Requirements

• A high school diploma or its equivalent is mandatory.

• At least 5 years of relevant experience, or a suitable combination of education and work experience.

• Proficient in Microsoft Office Suite.

• Exceptional typing skills.

• Strong written and verbal communication abilities.

• Skills in multitasking and prioritizing duties.

• Capability to communicate effectively with both students and staff.

• Ability to manage confidential information.

• Familiarity with FERPA guidelines.

• Competence in handling multiple tasks simultaneously.

• Strong critical thinking skills.

• Visa sponsorship is not available for this role.

🏝️ Benefits

• Health, dental, and vision insurance plans.

• Life insurance and disability programs.

• Paid vacation, sick leave, and holidays.

• Tuition reduction for employees and eligible family members at U of A/ASU/NAU.

• Retirement plans.

• Access to U of A recreation and cultural programs.

• Innovative work-life balance initiatives.

• Relocation services.