Strategy & Planning Manager

This is a fully remote position, open to applicants in Florida, +1 more state.

📋 Description

• Design Cisco's CX partner strategy.

• Work in collaboration with senior leaders to enhance partner programs that promote global expansion.

• Create and implement customer success strategies led by partners.

• Boost customer adoption and ensure value realization.

• Identify and investigate new opportunities and business models to enhance partner capabilities and services.

• Oversee decision-making, execution, and success metrics for emerging opportunities.

• Develop long-term strategic priorities and plans for partner service offerings, engagement models, and ecosystem development.

• Influence both internal and external stakeholders across CX, partner, sales, product, and partner programs teams.

• Cultivate expertise in Cisco’s partner business, markets, and competitive landscape.

• Navigate complex challenges and foster relationships throughout the organization.

⛳️ Requirements

• Bachelor’s degree or equivalent professional background.

• Over 5 years of experience in partner ecosystems within enterprise technology.

• More than 8 years of overall experience in customer success, management consulting, professional services, or partner strategy.

• Proven leadership and communication abilities to engage with senior leaders across diverse regions.

• Strong grasp of the high-tech industry and the crucial role of partners.

• Demonstrated capacity to quickly adapt to new areas.

• Excellence in strategy formulation, project management, business analysis, problem-solving, verbal and written communication, consensus building, and influencing without direct authority.

• Exceptional business judgment, including strategic decision-making paired with tactical execution, interpersonal skills, and resilient problem-solving capabilities.

• Experience in partner management and customer success within a fast-paced technology setting.

• Proven ability to translate technical solutions and services into customer value and business results in complex environments.

• Strong organizational, analytical, and influencing abilities.

• Capability to manage multiple projects with minimal oversight.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with a Cisco matching contribution.

• Paid parental leave.

• Coverage for short- and long-term disability.

• Basic life insurance.

• Potential availability of Cisco restricted stock unit grants, subject to eligibility and continued employment.

• 10 paid holidays each full calendar year.

• 1 floating holiday for non-exempt employees.

• 1 paid day off for the employee’s birthday.

• Paid year-end holiday shutdown.

• 4 paid days off for personal wellness.

• 16 days of paid vacation each full calendar year for non-exempt employees.

• Flexible vacation time off program with no specified limit for eligible exempt employees.

• 80 hours of sick time off provided upon hire and each January 1st thereafter.

• Up to 80 hours of unused sick time can be carried forward.

• Additional paid time off for critical or emergency family matters.

• Optional 10 paid volunteer days each full calendar year.

• Annual bonuses for non-sales roles, in line with Cisco’s policies.

• Performance-based incentive pay for employees on sales plans.