Strategic Relationship Manager

This is a fully remote position, open to applicants in Australia.

📋 Description

• Propel revenue expansion throughout Australia and New Zealand by acquiring new business, expanding accounts, retaining customers, and enhancing the uptake of Harvard Business Impact offerings.

• Drive growth by fortifying existing institutional relationships and uncovering new opportunities.

• Formulate and implement market and account strategies within the higher education sector.

• Cultivate and sustain a robust pipeline of prospects.

• Lead consultative sales discussions that showcase teaching materials, simulations, digital learning, and faculty development solutions.

• Recognize customer needs, shape strategic opportunities, and translate them into commercial successes.

• Oversee intricate sales processes from opportunity identification to negotiation and closure.

• Establish trusted relationships with faculty, academic leaders, and institutional decision-makers.

• Serve as a strategic advisor, aligning solutions with institutional goals, teaching aims, and learning outcomes.

• Enhance engagement within key accounts.

• Represent Harvard Business Impact through customer interactions, campus visits, and industry events.

• Collaborate with both regional and global colleagues to enhance customer experience and expedite growth.

• Provide market insights, customer intelligence, and commercial recommendations to inform regional strategy.

⛳️ Requirements

• Over 8 years of experience in consultative sales, strategic account management, or business development, with a proven track record in driving customer growth.

• Demonstrated success in managing complex buying cycles and nurturing long-term client relationships.

• Proven ability to engage and influence senior stakeholders effectively.

• Excellent communication, presentation, negotiation, and relationship management capabilities.

• Ability to work independently in a fast-paced and entrepreneurial setting.

• Experience with CRM platforms, such as Salesforce, and data-informed planning methods.

• Willingness to travel frequently across Australia and New Zealand.

• Preferred: experience in higher education, academic publishing, educational technology, executive education, professional learning, or related fields.

• Preferred: knowledge of the higher education landscape in Australia and New Zealand.

• Preferred: established relationships with universities, business schools, academic leaders, or educational decision-makers.

• Preferred: familiarity with teaching innovation, faculty development, digital learning, or curriculum-focused initiatives.

🏝️ Benefits

• Competitive compensation and benefits package.

• Education reimbursement.

• Early-release Summer Fridays.

• Career development programs.

• Employee wellness programs.

• Inclusive, trust-based workplace culture.