Strategic Program Manager – PMO

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead intricate PMO transformation projects within CXG Services.

• Advocate for an AI-first methodology in program management utilizing AI-driven tools, automation, and workflow reengineering.

• Transition from a single-product implementation model to a platform-centric approach.

• Manage project forecasting and capacity planning across the PMO portfolio.

• Establish and refine PMO governance frameworks and scalable processes.

• Propel the evolution of implementation methodologies and the adoption of process enhancements.

• Oversee organizational change management initiatives and implementation strategies.

• Transform project retrospectives and client feedback into actionable plans and assess their impact.

• Assess operational performance and the effectiveness of governance.

• Address complex operational challenges by coordinating cross-functional mitigation strategies.

• Collaborate with leadership on transformation projects, governance priorities, and scalability goals.

• Create executive-level reporting, dashboards, metrics, and performance indicators.

• Spearhead process modernization, automation, and AI-driven productivity enhancements.

• Coordinate initiatives with widespread enterprise impact across various functions.

• Advise stakeholders on governance standards, implementation practices, and operational improvements.

• Guide the creation of operational documentation, standards, and training materials.

• Foster relationships among Implementation, Product, Engineering, Operations, Customer Success, and PMO teams.

• Mentor team members and project contributors.

• Lead initiatives aimed at enhancing organizational consistency, adoption, and delivery maturity.

⛳️ Requirements

• 6–10 years of experience in leading complex PMO programs, operational transformation initiatives, governance efforts, organizational change management activities, or process modernization projects within SaaS, fintech, banking technology, or similar operational environments.

• Bachelor's degree in Business, Project Management, Information Systems, Operations Management, Communications, or a related discipline.

• Advanced experience in leading complex PMO governance initiatives and operational transformation programs.

• Proven AI-first mindset, with a track record of rethinking processes and methodologies around AI-driven tools and automation rather than treating AI as an add-on.

• Extensive knowledge of implementation methodologies, governance frameworks, and practices for organizational change management.

• Practical expertise with Jira, Confluence, Smartsheet, Salesforce, and ServiceNow.

• Experience in project forecasting and capacity planning, including resource modeling and pipeline/demand planning across a program portfolio.

• Proven ability to drive a transition from single-product to platform-level program design, planning, and stakeholder management.

• Experience in converting project retrospectives and customer feedback into prioritized, actionable plans.

• Ability to assess complex operational challenges and devise scalable solutions with wide organizational impact.

• Experience in influencing stakeholders across various business functions and organizational levels.

• Strong skills in executive communication, facilitation, and stakeholder management.

• Experience in creating operational reporting frameworks, performance metrics, and governance visibility tools.

• Capacity to independently lead process modernization, workflow optimization, and automation initiatives.

• Candidates must be eligible to work in the US for full-time employment.

• Preferred: experience in supporting fintech, SaaS, or digital banking operational organizations.

• Preferred: experience in implementing AI-driven productivity tools, workflow automation solutions, or operational modernization initiatives.

• Preferred: experience in leading or supporting a transition from single-product to platform-based delivery models.

• Preferred: knowledge of portfolio governance, operational excellence, or enterprise process improvement methodologies.

• Preferred: relevant certifications such as PMP, PgMP, PMI-ACP, Prosci, Lean, or Six Sigma.

• Preferred: experience in facilitating enterprise-scale change management or transformation initiatives.

• Preferred: experience in mentoring project managers or PMO professionals.

🏝️ Benefits

• Remote-first work environment.

• Unlimited paid time off.

• 401(k) with employer matching.

• Diverse and inclusive workplace.

• Engaging and fun company culture.