Program Manager

This is a fully remote position, open to applicants in Washington.

📋 Description

• Hold executive responsibility for the delivery of TAP services nationwide and OCONUS across more than 300 installations, supported by a Benefits Advisor team of approximately 250-280 personnel.

• Provide overarching leadership and ensure accountability for program performance, staffing, scheduling, cost management, quality assurance, risk mitigation, and contract adherence.

• Direct the management structure and oversee a geographically distributed workforce to ensure adequate staffing, coverage, and operational continuity in both CONUS and OCONUS locations.

• Act as the primary contractor liaison with VA leadership, the Contracting Officer's Representative, Government Program Managers, and stakeholders from the Federal Government and the Department of War.

• Create, implement, and uphold the Project Management Plan along with related management processes.

• Supervise TAP field operations, including curriculum development and maintenance, workforce training, strategic planning, data analytics, program assessments, and modernization efforts.

• Take ownership of contractor quality management by executing the Quality Control Plan, monitoring compliance with the Government's Quality Assurance Surveillance Plan, and ensuring prompt corrective actions are taken.

• Oversee requirements related to the Service Contract Act workforce and contracts.

• Manage program-related risks, issues, corrective measures, staffing needs, and initiatives for performance enhancement.

• Supervise contract cost controls, travel expenses, Other Direct Costs, and resource management.

• Ensure that knowledge management and reporting processes effectively support scheduling, staffing, curriculum, analytics, planning, performance reporting, and rapid Government data inquiries.

• Guarantee the timely and accurate provision of weekly, monthly, quarterly, and ad hoc reports along with executive briefings.

• Maintain effective communication with senior Government stakeholders and partner organizations, ensuring coordinated execution across all program workstreams.

⛳️ Requirements

• Bachelor’s degree.

• A minimum of 12 years of experience in program or project management.

• The candidate must hold and maintain a Project Management Professional (PMP) certification or an equivalent industry-recognized project management credential, OR demonstrate progressive program management experience that illustrates growth in the complexity, scale, and scope of managed programs.

• At least 5 years of pertinent experience in overseeing large-scale, geographically dispersed program operations similar in scope and complexity to a nationwide Federal service-delivery initiative.

• At least 5 years of proven experience in leading teams and managing national-scale programs within the Federal Government or the Department of War.

• Demonstrated experience in managing and controlling Service Contract Act contracts.

• Knowledge of relevant Status of Forces Agreement (SOFA) programs, requirements, and systems.

• Established experience in engaging with senior-level Government or agency stakeholders to promote collaboration and strategic alignment.

• Demonstrated capability to manage extensive, geographically dispersed operations.

• Strong skills in executive communication, organization, leadership, and problem-solving.

• Periodic travel may be necessary to support program activities, customer meetings, and operations at U.S. and international locations.

• A physical SIM-backed landline or cellphone number is required for phone interviews; VOIP numbers are not acceptable.

🏝️ Benefits

• Health, dental, and vision insurance plans.

• Optional Flexible Spending Account (FSA).

• Paid parental leave.

• Safe Harbor 401(k) with employer contributions that are 100% vested from day one.

• Paid time off along with 11 paid holidays.

• No-cost group term life/AD&D insurance plan, with optional supplemental coverage available.

• Pet insurance options.

• Monthly stipend for phone and internet expenses.

• Reimbursement for tuition and training.

• Comprehensive medical/dental/vision insurance coverage.

• Encouragement of a supportive work/life balance.