Program Manager, Cybersecurity

This is a fully remote position, open to applicants in Canada.

📋 Description

• Lead and oversee a varied portfolio of information security initiatives

• Ensure that all clients have clear and routinely updated plans

• Take ownership of the complete customer onboarding journey

• Guarantee that clients start with a finalized risk register and a strategic one-year roadmap

• Maintain a client Net Promoter Score (NPS) of 8.67 or higher

• Collaborate with customer success managers to provide outstanding service

• Serve as the primary point of contact for clients

• Deliver transparent and insightful reports on progress and milestones

• Document processes, decisions, and changes related to the program

• Own and improve delivery team workflows to enhance service value and quality

• Manage program budgets and resource distribution

• Lead subject matter experts to achieve successful outcomes

• Offer constructive and supportive feedback

• Identify and address roadblocks to ensure programs align with objectives

• Spot upselling opportunities in response to changing client needs

• Collaborate with internal teams to foster growth

⛳️ Requirements

• Post-secondary degree in business, computer science, information technology, or relevant professional experience

• 5 years of experience in B2B client-facing roles, managing technology or business change projects and/or programs

• Exceptional leadership, communication, and interpersonal skills

• Capability to influence and work collaboratively with diverse teams, technical experts, and stakeholders

• Ability to engage with customer executives and exhibit a strategic understanding of business needs

• Experience managing multiple projects involving various stakeholders and competing priorities

• Proficiency in project management tools and software (e.g., monday.com)

• Familiarity with compliance tools (e.g., Vanta)

• Strong analytical and problem-solving skills

• Detail-oriented, highly organized, proactive, and able to remain composed under pressure

• Program and/or project management-related certification such as CAPM, PMP, or PgMP is a plus

• Practical experience with Compliance and Trust products is a plus

• Previous experience in the information security or information technology industry is a plus

• Solid understanding of information security principles, risk management frameworks, and industry standards is a plus

• Candidates must be willing to adjust their working hours to align with PT/MT time zones to be considered for this position

🏝️ Benefits

• Competitive salary and equity options

• Comprehensive health, dental, and vision insurance

• Flexible work arrangements

• Professional development opportunities

• Fun and inclusive company culture