Senior Program Manager – Leader Enablement, Development

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the global strategy for frontline manager development, ensuring alignment with Hyland's sales methodology, go-to-market priorities, and expectations from sales leadership.

• Collaborate with Sales Leadership and Enablement Business Partners to define and refine effectiveness standards for frontline managers.

• Create advanced manager development programs that focus on coaching, deal assessment, and pipeline management.

• Develop practical tools and frameworks that empower managers to reinforce skills, behaviors, and GTM initiatives.

• Work alongside Sales Leadership to align developmental programs with business priorities, GTM strategies, and performance expectations.

• Collect feedback from sales leaders and managers to guide program evolution and prioritization efforts.

• Collaborate with the New Hire Onboarding Program Manager to facilitate smooth transitions from onboarding to ongoing manager development.

• Ensure a consistent coaching language and framework is applied throughout onboarding and advanced manager development processes.

• Provide Enablement Business Partners with scalable programs, tools, and reinforcement strategies.

• Work with Enablement Content Managers to create reusable, scalable content.

• Partner with Rev Ops and Enablement Analytics to align programs with performance data, KPIs, and inspection metrics.

• Utilize data to prioritize initiatives, assess effectiveness, and link manager development to business outcomes.

• Design integrated learning experiences that incorporate instructor-led training, virtual sessions, on-demand content, peer learning, and reinforcement techniques.

• Oversee the complete program management lifecycle from intake and design to launch and reinforcement.

• Ensure that programs are globally scalable and adaptable across different regions and management levels.

• Establish success metrics, including coaching frequency and quality, team proficiency, behavioral changes, and overall business impact.

• Develop reinforcement strategies that promote sustained coaching behavior beyond singular training events.

• Create feedback loops involving Sales Leadership, Enablement Business Partners, and Rev Ops to continuously enhance program effectiveness.

• Report as an individual contributor to the Director of Global Enablement Programs.

⛳️ Requirements

• A minimum of 6 years of experience in Sales Enablement, Manager Enablement, or Sales Coaching within B2B SaaS or technology companies.

• A Bachelor's degree or equivalent experience is required.

• Demonstrated experience in designing and scaling frontline manager development programs, particularly in coaching and pipeline/deal inspection capabilities.

• Experience collaborating with onboarding, field enablement, and content development teams.

• Exceptional program management, communication, and stakeholder alignment skills.

• Strong program and project management capabilities with a proven track record of executing complex initiatives.

• Strategic mindset paired with strong execution skills, attention to detail, high judgment, proactive initiative, and a clear sense of urgency.

• Experience linking manager development directly to sales KPIs, such as quota attainment, win rates, deal velocity, pipeline health, and coaching frequency.

• Proven success in defining manager enablement strategies and overseeing their large-scale execution.

• Previous experience supporting complex, enterprise-level sales processes.

• Ability to analyze GTM and coaching performance data and convert insights into actionable steps.

• Familiarity with modern learning technologies and content development tools, particularly with an AI-first approach.

• Experience working in global, multicultural settings.

• Proven capability to lead during times of ambiguity and organizational change.

• Demonstrated success in managing multiple concurrent programs of varying complexities.

🏝️ Benefits

• Resources for career development.

• Wellbeing initiatives.

• Practices that encourage innovation.

• An inclusive workplace environment.

• Employee initiatives and charitable campaigns that support community organizations.