Strategic Partner Success Manager, Business Development

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Oversee and enhance relationships with LifeStance’s key patient referral sources, including healthcare systems, independent medical practices, and other behavioral health organizations within designated markets.

• Report directly to the Senior Vice President of Corporate and Business Development.

• Collaborate with cross-functional leadership to expand the referral network.

• Cultivate ongoing partnerships with significant referral partners to encourage loyalty and increase patient referrals.

• Work together with business development leaders to create and execute a national strategy that boosts awareness and referrals to LifeStance’s clinical services.

• Identify and capitalize on growth opportunities within current referral relationships.

• Address challenges faced by referral sources that disrupt a smooth patient referral process.

• Establish and uphold trust with both internal and external stakeholders.

• Collaborate with marketing on promotional and educational materials.

• Organize educational events for prospective referral sources in conjunction with clinical leadership.

• Keep abreast of industry trends, market changes, and competitor activities to guide strategy.

• Maintain a current and well-organized CRM system.

• Recognize underperformance, such as a decline in referral volume, and implement corrective measures.

• Conduct operations with utmost integrity while adhering to company policies and procedures.

⛳️ Requirements

• Bachelor’s degree in business, marketing, healthcare, or a related discipline.

• Over 7 years of experience in account management and/or business development (BD), preferably within healthcare services.

• Experience in the behavioral health sector is advantageous.

• Proficient in Microsoft Office Suite, including Excel and PowerPoint.

• Demonstrated success in expanding a book of business and consistently achieving targets.

• Capability to analyze both structured and unstructured data to derive actionable insights, prioritize tasks and resources, and implement process improvements.

• A strong passion for mental healthcare and alignment with LifeStance’s mission.

• Exceptional communication and organizational abilities.

• Detail-oriented with a focus on cross-functional collaboration.

• Solution-driven with a proactive approach.

• Ability to foster a positive team culture and possess self-awareness.

• Effective listening skills.

• Capacity to establish realistic expectations while fulfilling customer needs.

• Receptive to constructive feedback.

• Skilled in navigating conflicts and balancing personal targets with broader business goals.

• Candidates must be legally authorized to work in the United States.

• Demonstrated awareness, inclusivity, sensitivity, humility, and experience working with individuals from diverse backgrounds.

• Capability to sit, stand, bend, talk, hear, and walk; able to lift and/or move objects weighing up to 25 pounds; required visual capabilities.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• AD&D insurance.

• Short- and long-term disability insurance.

• Life insurance.

• 401k retirement savings plan with employer match.

• Paid parental leave.

• Paid time off.

• Holiday pay.

• Employee Assistance Program.

• Competitive bonus plan.

• Reasonable accommodations for disabilities.