Strategic Customer Development Manager

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Create and implement sales strategies aimed at enhancing commercial window shade sales and achieving profitable growth.

• Develop and fortify relationships with strategic and national accounts to uncover new business prospects.

• Work in tandem with associated national accounts teams and internal collaborators to optimize sales potential.

• Track sales performance, pinpoint growth opportunities, and execute strategies to meet business goals.

• Identify, recruit, and nurture new dealers and channel partners to broaden market presence.

• Formulate structured development plans that guide partners from onboarding to their first order, repeat purchases, and independent sales.

• Offer hands-on support during the initial sales engagements.

• Design, implement, and continually enhance customer and dealer onboarding programs.

• Create training materials on product selection, applications, specifications, measuring, quoting, ordering, installation resources, and service processes.

• Develop training guides, recorded modules, and additional customer resources in collaboration with internal experts.

• Assess customer readiness, monitor onboarding success, and enhance the customer experience.

• Evaluate program effectiveness based on time to first order, repeat purchases, and order accuracy.

• Provide leadership, coaching, and performance guidance to a Corporate Accounts Sales Representative.

• Collaborate with Sales, Customer Service, and other internal teams to ensure a seamless customer journey.

• Set goals, track results, foster accountability, and promote continuous improvement.

• Address challenges and support the long-term success of customers and stakeholders.

⛳️ Requirements

• Demonstrated success in managing strategic accounts, national accounts, channel sales, or business development, preferably within the commercial window shades, building products, or a similar industry.

• Proven experience in developing and implementing sales strategies that yield measurable and profitable growth.

• Established capability to create and deliver impactful product training, customer onboarding, or sales development programs.

• Background in recruiting, developing, and supporting dealers, distributors, or channel partners.

• Strong leadership and coaching abilities, with a talent for motivating others and ensuring accountability.

• Exceptional communication, presentation, relationship-building, and negotiation skills.

• Capacity to manage multiple priorities, analyze performance metrics, and successfully execute projects.

• Proficient in CRM systems, sales reporting tools, and related business technologies.

• Willingness to travel as necessary to support customer relationships and business development efforts.

• Familiarity with commercial construction, architectural products, or the window shade industry is advantageous.

🏝️ Benefits

• Full-time remote work option.

• Opportunity to influence customer development, enhance partnerships, and expand the commercial window shade market.

• Responsibilities in leadership, coaching, and performance development.

• Collaborative engagement with Sales, Customer Service, affiliated national account teams, and internal partners.