Strategic Client Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Foster and maintain executive relationships with key enterprise clients.

• Facilitate the realization of value across TruBridge’s revenue cycle management services, EHR, and third-party solutions.

• Enhance both operational and financial performance while promoting EHR adoption, solution integration, and client outcomes.

• Create and execute client success and recovery strategies.

• Assess client satisfaction, engagement, solution adoption, service performance, and relationship metrics.

• Generate value realization reports that illustrate client ROI and assist in executive business reviews and renewal decisions.

• Connect qualified clients with the TruBridge reference program.

• Conduct executive-level performance evaluations and transform revenue cycle data into prioritized action items.

• Lead cross-functional Financial Health teams and subject matter experts in identifying challenges and implementing corrective actions.

• Act as the executive escalation point for significant RCM service and performance issues.

• Take ownership of client retention, renewal readiness, satisfaction, risk management, and sustainable growth.

• Manage client risk utilizing service, financial, operational, relationship, and contractual indicators.

• Identify and assess upselling and cross-selling opportunities, collaborating with the sales team.

• Develop best practices for managing client profitability, invoicing, accounts receivable, cash collections, write-offs, and contractual interactions.

• Ensure adherence to EEO laws, HIPAA, ERISA, and other relevant regulations.

⛳️ Requirements

• Bachelor’s degree in business administration, Healthcare Management, or a related field (preferred).

• Willingness to travel up to 60% of the time.

• Proven experience in enhancing healthcare revenue cycle performance, particularly in cash collections, accounts receivable aging, denial management, billing quality, and payer or contractual outcomes.

• Demonstrated success in boosting client satisfaction, safeguarding renewals, reducing avoidable attrition, and revitalizing at-risk client relationships.

• Capability to identify emerging client issues, devise resolution strategies, maintain stakeholder accountability, and ensure follow-through until risks are mitigated.

• Ability to work independently while effectively collaborating with subject matter experts.

• Strong skills in building and nurturing relationships.

• Experience in advising and influencing hospital CFOs, revenue cycle executives, and operational leaders.

• Proficiency in analyzing revenue cycle performance trends, identifying root causes, quantifying financial impacts, and presenting recommendations and recovery plans.

• Minimum of 7 years of experience in the healthcare revenue cycle.

• At least 3 years of experience leading client-facing RCM services, operations, performance improvement, or complex account recovery efforts.

• Preferred: experience in strategic account management, healthcare technology, or health information systems.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance plans.

• Generous paid time off and holiday schedule.

• Opportunities for professional development and continuous learning.

• Flexible working arrangements and a supportive work environment.