Strategic Advisor – Change Management

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Develop and implement change management strategies for client organizations, ensuring alignment of operating models, roles, governance, and methodologies to a multi-year transformation roadmap.

• Serve as a trusted, technology-neutral advisor to C-suite executives, coaching them on team requirements at every stage of the transformation process.

• Identify and communicate adoption risks early and transparently.

• Manage change initiatives on extensive MarTech transformations involving Adobe, Salesforce, Braze, and various data platforms, taking ownership of the change workstream from impact assessment to final approval.

• Evaluate impact and readiness by mapping stakeholders, identifying role and process changes, and addressing skills gaps.

• Make go-live decisions based on evidence of team preparedness.

• Create communication, training, and enablement plans tailored for frontline teams, senior leaders, and centers of excellence.

• Measure adoption and value post-launch, establish metrics, monitor usage in live platforms, and address issues promptly.

• Facilitate workshops and design deliverables across people, processes, data, and technology domains.

• Influence pre-sales change initiatives by defining the approach, effort, and commercial model.

• Identify growth opportunities within current client accounts.

• Develop the BPX change practice using frameworks, templates, and accelerators.

• Mentor consultants globally within the team.

⛳️ Requirements

• A minimum of ten years of experience in strategy, transformation, or change consulting, including several years leading change initiatives on enterprise CRM, MarTech, or data programs.

• Proven success in establishing enterprise change strategies and executing the associated programs across people, processes, technology, and data.

• Familiarity with a recognized change methodology such as Prosci ADKAR, ACMP standards, or Kotter, applied to live client engagements.

• Formal certification in change management is a plus.

• Ability to establish credibility at the C-suite level, demonstrating a history of building long-term advisory relationships.

• Experience in large-scale transformations in marketing, customer experience, digital, or business transformation, managing multiple workstreams and senior governance.

• Proficiency with front office platforms including marketing automation, CRM, customer data platforms, journey orchestration, and workflow tools.

• Skilled in analyzing adoption data, defining metrics, interpreting dashboards, and using insights to address issues.

• Background in contributing to proposals, scoping, estimating work, and expanding accounts through consultative selling.

• Diverse industry experience in both B2B and B2C sectors.

• Experience in highly regulated sectors, such as financial services, is a significant advantage.

• Candidates must possess authorization to work in the United States.

🏝️ Benefits

• Medical insurance

• 401k

• PTO

• Sick leave

• Remote working