Customer Strategy Manager

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Manage relationships with a portfolio of over 15 significant mid-market accounts.

• Comprehend clients’ business objectives, priorities, and challenges.

• Track KPIs, analyze underperformance, and relate advertising outcomes to broader business goals.

• Create data-driven recommendations and collaborate with channel strategists on optimizing campaigns.

• Facilitate weekly or biweekly client meetings and confirm next steps.

• Navigate difficult conversations, address concerns, and clarify trade-offs.

• Compile client reports and conduct quarterly business reviews.

• Work with internal teams to resolve issues and meet client commitments.

• Discover opportunities to enhance partnerships through additional channels, budget allocation, and testing initiatives.

• Develop expertise in Quartile’s platform, digital advertising, e-commerce, and retail.

• Communicate recurring client needs and enhancement opportunities to the Product and Technology teams.

• Collaborate with the Implementation team during onboarding to ensure a smooth transition into account management.

⛳️ Requirements

• Over 3 years of professional experience in a client-facing role that includes advisory work, relationship management, or accountability for business outcomes.

• Capability to utilize data for problem diagnosis, performance driver identification, options evaluation, and practical recommendations.

• Proficiency in Microsoft Excel, including formulas, lookup functions, pivot tables, and data organization and analysis.

• Excellent communication skills with the ability to clearly explain complex information through evidence-based recommendations.

• Experience in navigating challenging client conversations, managing disagreements, and constructively questioning assumptions while maintaining trust.

• Sound judgment and resilience when managing competing priorities, adapting to changing situations, and addressing ambiguous challenges.

• Strong sense of ownership, follow-through, and coordination abilities.

• Curiosity and eagerness to learn new tools, business models, and advertising concepts.

• Proficient in spoken and written English.

• Experience providing advice on revenue, profitability, investment, or operational decisions is a plus.

• Background in consulting, financial services, commercial account management, operations, or similar client-analysis roles is advantageous.

• Experience managing a client portfolio or multiple complex projects is beneficial.

• Familiarity with e-commerce, retail, digital advertising, or advertising technology is desirable.

• Exposure to Amazon Ads, Google Ads, Meta Ads, Microsoft Advertising, or Google Analytics is a plus.

• Experience in a fast-paced environment with shifting priorities is advantageous.

🏝️ Benefits

• Equal opportunity employer dedicated to diversity, inclusion, and belonging.

• Product training, roadmap sessions, and continuous learning opportunities.

• Remote work arrangement available in Brazil.