Strategic Accounts Manager – Business Development

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead business development efforts, foster robust client relationships, and drive revenue growth.

• Manage the complete enterprise lifecycle for accounts, which includes acquiring new business, initial onboarding, workflow configurations, and continuous account management.

• Organize and conduct regular meetings with clients, address their concerns, and uncover upselling and cross-selling opportunities.

• Convert client workflows into optimal platform settings and offer expert advice to stakeholders.

• Act as the main point of contact for client-related issues and ensure timely resolution and escalation.

• Identify, facilitate, and finalize upselling and cross-selling opportunities.

• Strive to meet or exceed sales and revenue objectives.

• Provide customized training and demonstrations for new products.

• Collaborate with product and development teams on technical onboarding and optimization.

• Oversee the execution of new agreements, addendums, and renewals in conjunction with the Legal team.

• Analyze competitors to enhance customer retention strategies.

• Work closely with Product Owners, Business Development, and Management; report directly to the Director of Business Development.

⛳️ Requirements

• Over 5 years of experience focused on customer relations or related industry experience.

• Bachelor’s degree in logistics, business, or a related field, or an equivalent level of professional experience.

• Outstanding communication and presentation abilities.

• Capability to adapt and excel in a fast-paced environment.

• Familiarity with Google Workspace (a plus).

• Experience with RDN (Recovery Database Network) or other SaaS platforms (a plus).

• Proficiency in HubSpot or other CRM software (a plus).

• Background in financial services, automotive finance, or recovery industries (a plus).

🏝️ Benefits

• Competitive salary.

• Medical, dental, and vision coverage with employer HSA contributions (US) and FSA options (US).

• Immediate vesting in 401K (US) or RRSP (Canada) with company matching.

• Paid vacation, personal, and sick leave.

• Paid maternity and paternity leave (US).

• Employer-covered short-term disability, long-term disability, life insurance, and AD&D (US).

• Comprehensive Employee Assistance Program.

• Employer-paid Leap into Service Day for volunteering.

• Tuition reimbursement for eligible programs.

• Opportunities to enhance your skills and share knowledge within a publicly traded, global organization.

• Company culture that promotes internal promotions, diverse career paths, and meaningful advancement.