Strategic Account Manager – SoundStack Marketplace

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage SoundStack's ongoing relationships with key customers following implementation.

• Facilitate communication with significant publishers and demand partners.

• Monitor account health, growth, renewals, retention, expansion, and overall customer satisfaction.

• Work collaboratively with Technical Account Management, Sales, Product, Marketplace Operations, Support, and Engineering teams.

• Act as the business representative of the customer within internal teams.

• Conduct Quarterly Business Reviews for important clients.

• Provide monthly reports on billable impressions and revenue by demand buyer.

• Analyze brand suitability matches, IAB content categories, and genre-specific listener profiles.

• Integrate third-party research on podcast purchasing behaviors and market changes into campaign strategies.

• Create targeted marketing materials for clients in collaboration with the marketing department.

• Manage external-facing publisher catalogs and lists of publisher participants.

• Keep the Marketplace Operations Gem and sales enablement resources up-to-date with accurate materials, positioning guides, and collateral.

⛳️ Requirements

• Proven experience in account management or a similar role.

• Strong communication and interpersonal skills.

• Ability to analyze data and report findings effectively.

• Familiarity with the podcast industry and related market trends.

• Experience collaborating with cross-functional teams.

• Proficient in creating marketing materials and presentations.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health insurance and retirement plans.

• Opportunities for professional development and training.

• Flexible working hours and remote work options.

• A supportive and inclusive work environment.