Strategic Account Manager, Public Sector

This is a fully remote position, open to applicants in District of Columbia, +1 more state.

📋 Description

• Manage the commercial and executive relationship, account strategy, opportunities for expansion, and financial elements of renewals and expansions for key accounts.

• Oversee the complete post-sale lifecycle of key accounts.

• Ensure customer retention, minimize churn risk, and guarantee timely contract renewals.

• Develop and implement account plans aimed at customer health, value realization, and growth prospects.

• Establish and nurture multi-tiered relationships with end users, executive sponsors, contracting officers, senior government officials, and C-level executives.

• Ensure customers achieve their desired outcomes and maximize the value derived from the Virtualitics platform.

• Conduct executive business reviews, showcase value, evaluate performance metrics, and align on future objectives.

• Monitor account health and proactively resolve issues and risks associated with customer churn.

• Act as the primary internal advocate for the customer.

• Collaborate with Sales, Product, Engineering, and Delivery teams to enhance the customer experience and inform the product roadmap.

• Identify and qualify opportunities for expansion and upselling with Sales Account Executives.

• Manage and expand large, complex Federal accounts.

⛳️ Requirements

• Secret clearance is required, up to TS; or eligibility to obtain and maintain clearance.

• 8–10+ years of experience in a customer-facing role such as Strategic Account Management or Federal Sales, with a focus on post-sales and renewals.

• Proven track record of achieving nearly 100% retention and renewal rates with substantial, strategic enterprise or government accounts.

• Extensive experience in managing complex Federal/DoD contracts and navigating government procurement and renewal processes.

• Capability to facilitate customer discussions regarding renewal paths, funding sources, timelines, and risk management.

• Outstanding interpersonal and communication skills when interacting with senior government leaders and C-level executives.

• Strategic mindset complemented by strong problem-solving abilities and the capacity to serve as a trusted advisor.

• Familiarity with enterprise software, particularly in AI/ML, data analytics, or business intelligence.

• Direct experience with AI, logistics, sustainment, and operational readiness solutions within the DoD is preferred.

• Established reputation and network within DoD and Intelligence Community program and contracting circles is preferred.

• Experience utilizing Customer Success and CRM platforms is preferred.

• An active security clearance is preferred.

• A Bachelor's degree in Business Administration, Management, or a related field is preferred.

🏝️ Benefits

• Meaningful equity participation.

• Fully covered medical, dental, and vision insurance for you and your dependents.

• Unlimited Paid Time Off (PTO).

• Flexible work arrangements.

• Options for remote work and hybrid arrangements for team members located in the Los Angeles or Washington, DC areas.