Strategic Account Manager, I

This is a fully remote position, open to applicants in California.

📋 Description

• Foster customer relationships that encourage growth and retention within key accounts.

• Assist designated customers throughout the strategic lifecycle from opportunity identification and pilot phases to successful closure.

• Oversee the complete customer lifecycle, which includes onboarding, renewal, and further expansion.

• Recognize, cultivate, and finalize revenue opportunities within designated strategic accounts.

• Handle the pipeline from qualification through to closure.

• Lead pilot cycles to ensure successful execution and swift scaling across client portfolios.

• Maintain trusted partnerships with essential stakeholders and executive sponsors.

• Offer proactive engagement and strategic updates.

• Collaborate with Product, Sales, and Engineering teams to convert client needs into scalable solutions.

• Deliver advanced data analysis and actionable insights to enhance customer value and uncover new revenue streams.

• Keep thorough, up-to-date documentation of client interactions, strategic plans, and opportunities within the CRM.

• Act as a point of escalation for customer issues.

• Elevate internal challenges to the Vice President of Client Success.

⛳️ Requirements

• Substantial prior experience in a client-facing or account management position, demonstrating a successful track record.

• Proficient in Salesforce (or similar CRM), support platforms, ticketing systems, and Google Suite.

• Familiarity with SaaS, multifamily real estate, HOA, or PropTech industries.

• Exceptional verbal and written communication skills, alongside strong active listening abilities.

• Capability to manage urgent high-priority issues effectively.

• Detail-oriented, highly self-motivated, proactive in outreach, and adept at collaborating in a dynamic setting.

• Bachelor's degree or higher is preferred.

• 1–3 years of relevant experience in a Customer Success role is preferred.

• Previous sales experience and a proactive approach to client interactions.

• Legally authorized to work in the United States.

• Rently US does not offer sponsorship.

🏝️ Benefits

• 75% monthly coverage of medical, dental, vision, disability, and life insurance premiums through Anthem Blue Cross.

• Two HMO options (where available) and two PPO options.

• Availability of FSA, STD, LTD, and other voluntary plans.

• Coverage extends to employees, spouses, registered domestic partners, and dependent children.

• 401k plan with a 3% Rently match.

• Paid time off.

• Sick leave.

• Partial reimbursement for gym memberships.

• Partial reimbursement for pet insurance.

• Opportunities for career advancement.

• Professional development opportunities.

• Travel opportunities related to work (dependent on the role).

• Company gatherings and team events.