Strategic Account Manager – Home and Commercial

This is a fully remote position, open to applicants in China.

📋 Description

• Act as the main point of contact for customers regarding the development of assigned CSA Group accounts and the generation of new opportunities.

• Oversee significant accounts and clients to ensure the ongoing growth of CSA Group services.

• Coordinate CSA Group activities and customer interactions to present a unified front to clients.

• Formulate strategic plans addressing customer needs and service improvements.

• Create account strategies and forecast potential sales opportunities.

• Execute and implement strategic plans to achieve corporate objectives.

• Relay activities, strategies, and progress updates to management and key personnel at CSA Group.

• Organize, prioritize, and plan sales activities for effective and timely execution.

• Initiate and manage the sales process for current clients, including responding to inquiries and conducting client visits.

• Prioritize work tasks and follow up on client inquiries and proposals.

• Identify growth opportunities, devise strategies to secure new business, and collaborate with Operations.

• Prepare service cost proposals utilizing relevant questionnaires and worksheets.

• Maintain precise client records and update the shared sales database.

• Recognize and communicate opportunities and competitive trends.

• Build and nurture business relationships and networks with clients and industry-related organizations.

• Provide timely reports on sales, expenses, customer visits, and presentations.

⛳️ Requirements

• Bachelor’s Degree and at least 6 years of sales experience or equivalent industry background.

• Previous experience with sales CRM tracking software is advantageous.

• Demonstrated ability to consistently surpass sales targets.

• Proven experience working with large organizations at a senior level.

• Strong, effective, and professional written communication and presentation skills.

• Capability to create, prepare, and execute complex business strategies while managing multiple projects and responsibilities.

• Ability to proactively address complex issues and foster exceptional client relationships through effective internal collaboration.

• Highly organized and independent.

• Proven track record of maintaining confidentiality in prior roles.

• Strong initiative and skill in developing new customer contacts.

• Ability to maintain positive interactions within the organization, convey, clarify, and interpret information or ideas, and follow up on client requests.

• Excellent organization and time management skills.

• Creativity and project management capabilities for projects, events, and conferences.

• High level of initiative and motivation to meet or exceed set goals with minimal supervision.

• Proficient in computer applications such as Word, Excel, PowerPoint, and CRM database systems.

• Ability to prepare cost proposals promptly to fulfill customer needs.

• Willingness to travel up to 50% of the time, including weekends as necessary.

• Valid driver's license and proof of auto insurance.

🏝️ Benefits

• Flexible remote work as needed.

• Equal Opportunity Employer dedicated to diversity, equity, and inclusion.

• Interview accommodations available upon request.